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Intercom API (2.9)

The intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL https://developers.intercom.com
License MIT
Languages
Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/

Admins

Everything about your Admins

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Articles

Everything about your Articles

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Companies

Everything about your Companies

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Contacts

Everything about your contacts

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Conversations

Everything about your Conversations

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Data Attributes

Everything about your Data Attributes

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Data Events

Everything about your Data Events

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Data Export

Everything about your Data Exports

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Help Center

Everything about your Help Center

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List all sections

Request

You can fetch a list of all sections by making a GET request to https://api.intercom.io/help_center/sections.

📘 How are the sections sorted and ordered?

Sections will be returned in descending order on the updated_at attribute. This means if you need to iterate through results then we'll show the most recently updated sections first.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.9
curl -i -X GET \
  https://api.intercom.io/help_center/sections \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.9'

Responses

Successful

Bodyapplication/json
typestring

The type of the object - list.

Value"list"
Example: "list"
pagesobject or null(Cursor based pages)

Cursor-based pagination is a technique used in the Intercom API to navigate through large amounts of data. A "cursor" or pointer is used to keep track of the current position in the result set, allowing the API to return the data in small chunks or "pages" as needed.

total_countinteger

A count of the total number of sections.

Example: 12
dataArray of objects(Section)

An array of section objects

Response
application/json
{
  "type": "list",
  "data": [
    { … }
  ],
  "total_count": 1,
  "pages": {
    "type": "pages",
    "page": 1,
    "per_page": 20,
    "total_pages": 1
  }
}

Create a section

Request

You can create a new section by making a POST request to https://api.intercom.io/help_center/sections.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.9
Bodyapplication/json
namestringrequired

The name of the collection. For multilingual collections, this will be the name of the default language's content.

Example: "Section 51"
parent_idintegerrequired

The id for the collection this section will be within.

Example: 18
translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

curl -i -X POST \
  https://api.intercom.io/help_center/sections \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.9' \
  -d '{
    "name": "Thanks for everything",
    "parent_id": 194
  }'

Responses

section created

Bodyapplication/json
typestring

The type of object - section.

Default "section"
Value"section"
Example: "section"
idstring

The unique identifier for the section which is given by Intercom.

Example: "6871119"
workspace_idstring

The id of the workspace which the section belongs to.

Example: "hfi1bx4l"
namestring

The name of the section. For multilingual sections, this will be the name of the default language's content.

Example: "Default language name"
created_atinteger(date-time)

The time when the section was created. For multilingual sections, this will be the timestamp of creation of the default language's content.

Example: 1672928359
updated_atinteger(date-time)

The time when the section was last updated. For multilingual sections, this will be the timestamp of last update of the default language's content.

Example: 1672928610
urlstring or null

The URL of the section. For multilingual help centers, this will be the URL of the section for the default language.

Example: "http://intercom.test/help/section/name"
iconstring or null

The icon of the section.

Example: "book-bookmark"
orderinteger

The order of the section in relation to others sections within a collection. Values go from 0 upwards. 0 is the default if there's no order.

Example: "1"
parent_idInteger (integer) or String (string)

The id of the parent section.

Example: 6871119
One of:

The id of the parent section.

integer(Integer)

The id of the parent section.

default_localestring

The default locale of the help center. This field is only returned for multilingual help centers.

Example: "en"
translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

Response
application/json
{
  "id": "196",
  "workspace_id": "this_is_an_id105_that_should_be_at_least_",
  "name": "Thanks for everything",
  "url": "http://help-center.test/myapp-105/",
  "order": 1,
  "created_at": 1717021364,
  "updated_at": 1717021364,
  "type": "section",
  "parent_id": "194"
}

Retrieve a section

Request

You can fetch the details of a single section by making a GET request to https://api.intercom.io/help_center/sections/<id>.

Path
idintegerrequired

The unique identifier for the section which is given by Intercom.

Example: 123
Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.9
curl -i -X GET \
  https://api.intercom.io/help_center/sections/123 \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.9'

Responses

Section found

Bodyapplication/json
typestring

The type of object - section.

Default "section"
Value"section"
Example: "section"
idstring

The unique identifier for the section which is given by Intercom.

Example: "6871119"
workspace_idstring

The id of the workspace which the section belongs to.

Example: "hfi1bx4l"
namestring

The name of the section. For multilingual sections, this will be the name of the default language's content.

Example: "Default language name"
created_atinteger(date-time)

The time when the section was created. For multilingual sections, this will be the timestamp of creation of the default language's content.

Example: 1672928359
updated_atinteger(date-time)

The time when the section was last updated. For multilingual sections, this will be the timestamp of last update of the default language's content.

Example: 1672928610
urlstring or null

The URL of the section. For multilingual help centers, this will be the URL of the section for the default language.

Example: "http://intercom.test/help/section/name"
iconstring or null

The icon of the section.

Example: "book-bookmark"
orderinteger

The order of the section in relation to others sections within a collection. Values go from 0 upwards. 0 is the default if there's no order.

Example: "1"
parent_idInteger (integer) or String (string)

The id of the parent section.

Example: 6871119
One of:

The id of the parent section.

integer(Integer)

The id of the parent section.

default_localestring

The default locale of the help center. This field is only returned for multilingual help centers.

Example: "en"
translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

Response
application/json
{
  "id": "200",
  "workspace_id": "this_is_an_id109_that_should_be_at_least_",
  "name": "English section title",
  "url": "http://help-center.test/myapp-109/section-19",
  "order": 19,
  "created_at": 1717021365,
  "updated_at": 1717021365,
  "type": "section",
  "parent_id": 199
}

Messages

Everything about your messages

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News

Everything about your News

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Notes

Everything about your Notes

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Segments

Everything about your Segments

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Subscription Types

Everything about subscription types

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Switch

Everything about Switch

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Tags

Everything about tags

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Teams

Everything about your Teams

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Ticket Type Attributes

Everything about your ticket type attributes

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Ticket Types

Everything about your ticket types

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Tickets

Everything about your tickets

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Visitors

Everything about your Visitors

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Models