Fin Agent Settings | Intercom and Fin Developer Platform

REST API Reference

Fin Agent Settings

Optional settings to control Fin's behaviour for this request.

follow_up_questionsboolean

When true (default), Fin may ask clarifying questions and escalate to a human agent as needed.

When false, Fin operates in non-conversational mode: it will not ask follow-up questions and will not escalate to a human agent. Use this when you want Fin to respond with a single, self-contained answer — for example, in asynchronous channels where back-and-forth conversation is not practical.

Default:true

Example:true

emailboolean

When true, Fin formats its replies as email-style responses, suitable for sending directly to users via email. This adjusts tone and structure to match email conventions rather than chat.

Defaults to false, which produces chat-style responses.

Default:false

Example:true

{
  "follow_up_questions": true,
  "email": true
}