The intercom API reference.
URL https://developers.intercom.com
License MIT
The intercom API reference.
Message are how you reach out to contacts in Intercom. They are created when an admin sends an outbound message to a contact.
The type of message that was sent. Can be email, inapp, facebook or twitter.
"inapp"
{ "type": "user_message", "id": "1488971108", "created_at": 1667560812, "subject": "Greetings", "body": "Hello", "message_type": "inapp", "conversation_id": "64619700005570" }
You can create a message that has been initiated by an admin. The conversation can be either an in-app message or an email.
🚧 Sending for visitors
There can be a short delay between when a contact is created and when a contact becomes available to be messaged through the API. A 404 Not Found error will be returned in this case.
This will return the Message model that has been created.
🚧 Retrieving Associated Conversations
As this is a message, there will be no conversation present until the contact responds. Once they do, you will have to search for a contact's conversations with the id of the message.
You can create a message
The kind of message being created. Values: in_app or email.
"in_app"
The content of the message. HTML and plaintext are supported.
"Hello there"
The style of the outgoing message. Possible values plain or personal.
"plain"
The sender of the message. If not provided, the default sender will be used.
The sender of the message. If not provided, the default sender will be used.
The time the message was created. If not provided, the current time will be used.
1590000000
curl -i -X POST \ https://api.intercom.io/messages \ -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \ -H 'Content-Type: application/json' \ -H 'Intercom-Version: 2.11' \ -d '{ "message_type": "in_app", "subject": "Thanks for everything", "body": "Hello there", "template": "plain", "from": { "type": "admin", "id": 394051 }, "to": { "type": "user", "id": "536e564f316c83104c000020" }, "created_at": 1590000000, "create_conversation_without_contact_reply": true }'
{ "type": "user_message", "id": "1488971108", "created_at": 1667560812, "subject": "Greetings", "body": "Hello", "message_type": "inapp", "conversation_id": "64619700005570" }