Intercom API (2.11)

The intercom API reference.

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Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/

Admins

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Articles

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Companies

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Contacts

Everything about your contacts

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Conversations

Everything about your Conversations

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Data Attributes

Everything about your Data Attributes

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Data Events

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Data Export

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Help Center

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Messages

Everything about your messages

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News

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Notes

Everything about your Notes

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Segments

Everything about your Segments

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Subscription Types

Everything about subscription types

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Switch

Everything about Switch

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Tags

Everything about tags

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Teams

Everything about your Teams

Operations

Ticket Type Attributes

Everything about your ticket type attributes

Operations

Create a new attribute for a ticket type

Request

You can create a new attribute for a ticket type.

Path
ticket_type_idstringrequired

The unique identifier for the ticket type which is given by Intercom.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.11
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.11
Bodyapplication/json
namestringrequired

The name of the ticket type attribute

Example: "Bug Priority"
descriptionstringrequired

The description of the attribute presented to the teammate or contact

Example: "Priority level of the bug"
data_typestringrequired

The data type of the attribute

Enum"string""list""integer""decimal""boolean""datetime""files"
Example: "string"
required_to_createboolean

Whether the attribute is required to be filled in when teammates are creating the ticket in Inbox.

Default false
Example: false
required_to_create_for_contactsboolean

Whether the attribute is required to be filled in when contacts are creating the ticket in Messenger.

Default false
Example: false
visible_on_createboolean

Whether the attribute is visible to teammates when creating a ticket in Inbox.

Default true
Example: true
visible_to_contactsboolean

Whether the attribute is visible to contacts when creating a ticket in Messenger.

Default true
Example: true
multilineboolean

Whether the attribute allows multiple lines of text (only applicable to string attributes)

Example: false
list_itemsstring

A comma delimited list of items for the attribute value (only applicable to list attributes)

Example: "Low Priority,Medium Priority,High Priority"
allow_multiple_valuesboolean

Whether the attribute allows multiple files to be attached to it (only applicable to file attributes)

Example: false
curl -i -X POST \
  'https://api.intercom.io/ticket_types/{ticket_type_id}/attributes' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.11' \
  -d '{
    "name": "Attribute Title",
    "description": "Attribute Description",
    "data_type": "string",
    "required_to_create": false
  }'

Responses

Ticket Type Attribute created

Bodyapplication/json
typestring

String representing the object's type. Always has the value ticket_type_attribute.

Example: "ticket_type_attribute"
idstring

The id representing the ticket type attribute.

Example: "1"
workspace_idstring

The id of the workspace that the ticket type attribute belongs to.

Example: "ecahpwf5"
namestring

The name of the ticket type attribute

Example: "Title"
descriptionstring

The description of the ticket type attribute

Example: "Bug title."
data_typestring

The type of the data attribute (allowed values: "string list integer decimal boolean datetime files")

Example: "string"
input_optionsobject

Input options for the attribute

Example: "multiline: true"
orderinteger

The order of the attribute against other attributes

Example: 1
required_to_createboolean

Whether the attribute is required or not for teammates.

Default false
Example: false
required_to_create_for_contactsboolean

Whether the attribute is required or not for contacts.

Default false
Example: false
visible_on_createboolean

Whether the attribute is visible or not to teammates.

Default true
Example: false
visible_to_contactsboolean

Whether the attribute is visible or not to contacts.

Default true
Example: false
defaultboolean

Whether the attribute is built in or not.

Example: true
ticket_type_idinteger

The id of the ticket type that the attribute belongs to.

Example: 42
archivedboolean

Whether the ticket type attribute is archived or not.

Example: false
created_atinteger(timestamp)

The date and time the ticket type attribute was created.

updated_atinteger(timestamp)

The date and time the ticket type attribute was last updated.

Response
application/json
{ "type": "ticket_type_attribute", "id": "210", "workspace_id": "this_is_an_id600_that_should_be_at_least_", "name": "Attribute Title", "description": "Attribute Description", "data_type": "string", "input_options": { "multiline": false }, "order": 2, "required_to_create": false, "required_to_create_for_contacts": false, "visible_on_create": true, "visible_to_contacts": true, "default": false, "ticket_type_id": 81, "archived": false, "created_at": 1719493013, "updated_at": 1719493013 }

Update an existing attribute for a ticket type

Request

You can update an existing attribute for a ticket type.

Path
ticket_type_idstringrequired

The unique identifier for the ticket type which is given by Intercom.

idstringrequired

The unique identifier for the ticket type attribute which is given by Intercom.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.11
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.11
Bodyapplication/json
namestring

The name of the ticket type attribute

Example: "Bug Priority"
descriptionstring

The description of the attribute presented to the teammate or contact

Example: "Priority level of the bug"
required_to_createboolean

Whether the attribute is required to be filled in when teammates are creating the ticket in Inbox.

Default false
Example: false
required_to_create_for_contactsboolean

Whether the attribute is required to be filled in when contacts are creating the ticket in Messenger.

Default false
Example: false
visible_on_createboolean

Whether the attribute is visible to teammates when creating a ticket in Inbox.

Default true
Example: true
visible_to_contactsboolean

Whether the attribute is visible to contacts when creating a ticket in Messenger.

Default true
Example: true
multilineboolean

Whether the attribute allows multiple lines of text (only applicable to string attributes)

Example: false
list_itemsstring

A comma delimited list of items for the attribute value (only applicable to list attributes)

Example: "Low Priority,Medium Priority,High Priority"
allow_multiple_valuesboolean

Whether the attribute allows multiple files to be attached to it (only applicable to file attributes)

Example: false
archivedboolean

Whether the attribute should be archived and not shown during creation of the ticket (it will still be present on previously created tickets)

Example: false
curl -i -X PUT \
  'https://api.intercom.io/ticket_types/{ticket_type_id}/attributes/{id}' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.11' \
  -d '{
    "description": "New Attribute Description"
  }'

Responses

Ticket Type Attribute updated

Bodyapplication/json
typestring

String representing the object's type. Always has the value ticket_type_attribute.

Example: "ticket_type_attribute"
idstring

The id representing the ticket type attribute.

Example: "1"
workspace_idstring

The id of the workspace that the ticket type attribute belongs to.

Example: "ecahpwf5"
namestring

The name of the ticket type attribute

Example: "Title"
descriptionstring

The description of the ticket type attribute

Example: "Bug title."
data_typestring

The type of the data attribute (allowed values: "string list integer decimal boolean datetime files")

Example: "string"
input_optionsobject

Input options for the attribute

Example: "multiline: true"
orderinteger

The order of the attribute against other attributes

Example: 1
required_to_createboolean

Whether the attribute is required or not for teammates.

Default false
Example: false
required_to_create_for_contactsboolean

Whether the attribute is required or not for contacts.

Default false
Example: false
visible_on_createboolean

Whether the attribute is visible or not to teammates.

Default true
Example: false
visible_to_contactsboolean

Whether the attribute is visible or not to contacts.

Default true
Example: false
defaultboolean

Whether the attribute is built in or not.

Example: true
ticket_type_idinteger

The id of the ticket type that the attribute belongs to.

Example: 42
archivedboolean

Whether the ticket type attribute is archived or not.

Example: false
created_atinteger(timestamp)

The date and time the ticket type attribute was created.

updated_atinteger(timestamp)

The date and time the ticket type attribute was last updated.

Response
application/json
{ "type": "ticket_type_attribute", "id": "215", "workspace_id": "this_is_an_id604_that_should_be_at_least_", "name": "name", "description": "New Attribute Description", "data_type": "string", "order": 0, "required_to_create": false, "required_to_create_for_contacts": false, "visible_on_create": false, "visible_to_contacts": false, "default": false, "ticket_type_id": 83, "archived": false, "created_at": 1719493013, "updated_at": 1719493014 }

Ticket Types

Everything about your ticket types

Operations

Tickets

Everything about your tickets

Operations

Visitors

Everything about your Visitors

Operations

Models