Create an article

Example Request & Response (Multilingual Help Center)

$ curl https://api.intercom.io/articles \
-X POST \
-H 'Authorization:Bearer <Your access token>' \
-H 'Accept:application/json'
-H 'Content-Type: application/json' -d

{
  "title": "Thanks for everything",
  "description": "English description",
  "body": "<p>This is the body in html</p>",
  "author_id": 1,
  "state": "published",
  "parent_id": 1,
  "parent_type": "collection",
  "translated_content": {
    "fr": {
      "title": "Allez les verts",
      "description": "French description",
      "body": "<p>French body in html</p>",
      "author_id": 1,
      "state": "published"
    }
  }
}

HTTP/1.1 200 OK
{
  "id": 1,
  "type": "article",
  "workspace_id": "abcdef",
  "title": "Thanks for everything",
  "description": "English description",
  "body': "<p>This is the body in html</p>",
  "author_id": 1,
  "state": "published",
  "created_at": 7891011,
  "updated_at": 7891011,
  "url": "http://intercom.test/help/en/articles/3-thanks-for-everything",
  "parent_id": 1,
  "parent_type": "collection",
  "default_locale": "en",
  "translated_content": {
    "type": "article_translated_content",
    "fr": {
      "type": "article_content",
      "title": "Allez les verts",
      "description": "French description",
        "body": "<p>French body in html</p>",
        "author_id": 1,
        "state": "published",
        "created_at": 7891011,
        "updated_at": 7891011,
        "url": "http://intercom.test/help/fr/articles/3-allez-les-verts"
    }
  },
  "statistics": {
      "type": "article_statistics",
      "views": 0,
      "conversations": 0,
      "reactions": 0,
      "happy_reaction_percentage": 0,
      "neutral_reaction_percentage": 0,
      "sad_reaction_percentage": 0
  }
}

You can create a new article by making a POST request to https://api.intercom.io/articles.

Request Body Parameters

Key	Type	Required?	Description
title	String	Yes	The title of the article. For multilingual articles, this will be the title of the default language's content.
description	String	No	The description of the article. For multilingual articles, this will be the description of the default language's content.
body	String	No	The body of the article in HTML. For multilingual articles, this will be the body of the default language's content.
author_id	String	Yes	The id of the author of the article. For multilingual articles, this will be the id of the author of the default language's content. Must be a teammate on the help center's workspace.
state	String	No	Whether the article will be `published` or will be a `draft`. Defaults to `draft`. For multilingual articles, this will be the state of the default language's content.
parent_id	String	No	The id of the article's parent collection or section. An article without this field stands alone.
parent_type	String	No	The type of parent, which can either be a `collection` or `section`.
translated_content	Object	No	An Article Translated Content Object whereby you can specify multiple multilingual articles to be created.

Response

This will return an Article model of the article you just created.