You can use the API to export data for all messages sent or viewed in a given timeframe. This data will be valuable in analysing the performance of your Intercom messages, including all outbound content types such as Posts, Custom Bots, Emails, Surveys and more. As well enabling you to join message engagement data with user data external to Intercom to attribute performance. More on the feature is here.
You should perform three operations in order to retrieve your message data:
- Create an export job where you set the timeframe for the messages you want to export
- Check the status of your export job
- Download the message data once the export job has been completed
Object Models
Data Export
| Field | Type | Description |
|---|---|---|
| job_identfier | string | The identifier for your job. |
| status | string | The current state of your job. |
| download_expires_at | string | The time after which you will not be able to access the data. |
| download_url | string | The location where you can download your data. |
Export limit size
If your export job exceeds 10 millions rows in size then we will only return the first 10 millions rows. In other words, we cannot export any job greater than 10 million rows