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Submitting Events

Submit an Event

$ curl https://api.intercom.io/events \
-H 'Authorization:Bearer <Your access token>' \
-H "Content-Type: application/json" -d'
  "event_name" : "invited-friend",
  "created_at": 1391691571,
  "user_id" : "314159"

HTTP/1.1 202 Accepted
Intercom('trackEvent', 'invited-friend');
intercom.events.create(event_name: "invited-friend", email: user.email, created_at: 1391691571)
    "event_name" => "php-test",
    "created_at" => 1500907513,
    "user_id" => "1276"
Event event = new Event()


You will need an Access Token that has write permissions to send Events. Once you have a key you can submit events via POST to the Events resource, which is located at https://api.intercom.io/events, or you can send events using one of the client libraries. When working with the HTTP API directly a client should send the event with a Content-Type of application/json.

When using the JavaScript API, adding the code to your app makes the Events API available. Once added, you can submit an event using the trackEvent method. This will associate the event with the Lead or currently logged-in user or logged-out visitor/lead and send it to Intercom. The final parameter is a map that can be used to send optional metadata about the event.

With the Ruby client you pass a hash describing the event to Intercom::Event.create, or call the track_user method directly on the current user object (e.g. user.track_event).


Lead Events

When submitting events for Leads, you will need to specify the Lead's id.

HTTP API Responses

  • Successful responses to submitted events return 202 Accepted with an empty body.
  • Unauthorised access will be rejected with a 401 Unauthorized or 403 Forbidden response code.
  • Events sent about users that cannot be found will return a 404 Not Found.
  • Server errors will return a 500 response code and may contain an error message in the body.