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REST API Reference
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Set an admin to away

Intercom API (2.11)

The intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL https://developers.intercom.com
License MIT
Languages
Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/

Admins

Everything about your Admins

Operations

Admin

Admins are teammate accounts that have access to a workspace.

typestring

String representing the object's type. Always has the value admin.

Value"admin"
Example: "admin"
idstringrequired

The id representing the admin.

Example: "1295"
namestringrequired

The name of the admin.

Example: "Hoban Washburne"
emailstringrequired

The email of the admin.

Example: "wash@serenity.io"
job_titlestringrequired

The job title of the admin.

Example: "Philosopher"
away_mode_enabledbooleanrequired

Identifies if this admin is currently set in away mode.

Example: false
away_mode_reassignbooleanrequired

Identifies if this admin is set to automatically reassign new conversations to the apps default inbox.

Example: false
has_inbox_seatbooleanrequired

Identifies if this admin has a paid inbox seat to restrict/allow features that require them.

Example: true
team_idsArray of integersrequired

This object represents the avatar associated with the admin.

Example: [814865]
avatarstring or null(uri)

Image for the associated team or teammate

Example: "https://picsum.photos/200/300"
team_priority_levelobject(Team Priority Level)

Admin priority levels for teams

{
  "type": "admin",
  "id": "1295",
  "name": "Hoban Washburne",
  "email": "wash@serenity.io",
  "job_title": "Philosopher",
  "away_mode_enabled": false,
  "away_mode_reassign": false,
  "has_inbox_seat": true,
  "team_ids": [
    814865
  ],
  "avatar": "https://picsum.photos/200/300",
  "team_priority_level": {
    "primary_team_ids": [ … ],
    "secondary_team_ids": [ … ]
  }
}

Identify an admin

Request

You can view the currently authorised admin along with the embedded app object (a "workspace" in legacy terminology).

🚧 Single Sign On

If you are building a custom "Log in with Intercom" flow for your site, and you call the /me endpoint to identify the logged-in user, you should not accept any sign-ins from users with unverified email addresses as it poses a potential impersonation security risk.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.11
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.11
curl -i -X GET \
  https://api.intercom.io/me \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.11'

Responses

Successful response

Bodyapplication/json
typestringrequired

String representing the object's type. Always has the value admin.

Value"admin"
Example: "admin"
idstringrequired

The id representing the admin.

Example: "1295"
namestringrequired

The name of the admin.

Example: "Hoban Washburne"
emailstringrequired

The email of the admin.

Example: "wash@serenity.io"
job_titlestringrequired

The job title of the admin.

Example: "Philosopher"
away_mode_enabledbooleanrequired

Identifies if this admin is currently set in away mode.

Example: false
away_mode_reassignbooleanrequired

Identifies if this admin is set to automatically reassign new conversations to the apps default inbox.

Example: false
has_inbox_seatbooleanrequired

Identifies if this admin has a paid inbox seat to restrict/allow features that require them.

Example: true
team_idsArray of integersrequired

This is a list of ids of the teams that this admin is part of.

Example: [814865]
avatarobject

This object represents the avatar associated with the admin.

email_verifiedboolean or null

Identifies if this admin's email is verified.

Example: true
appobject(App)

App is a workspace on Intercom

Response
application/json
{
  "type": "admin",
  "id": "991267390",
  "email": "admin1@email.com",
  "name": "Ciaran1 Lee",
  "email_verified": true,
  "app": {
    "type": "app",
    "id_code": "this_is_an_id1_that_should_be_at_least_40",
    "name": "MyApp 1",
    "created_at": 1719492696,
    "secure": false,
    "identity_verification": false,
    "timezone": "America/Los_Angeles",
    "region": "US"
  },
  "avatar": {
    "type": "avatar",
    "image_url": "https://static.intercomassets.com/assets/default-avatars/admins/128.png"
  },
  "has_inbox_seat": true
}

Set an admin to away

Request

You can set an Admin as away for the Inbox.

Path
admin_idstringrequired

The unique identifier of a given admin

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.11
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.11
Bodyapplication/json
away_mode_enabledbooleanrequired

Set to "true" to change the status of the admin to away.

Default true
Example: true
away_mode_reassignbooleanrequired

Set to "true" to assign any new conversation replies to your default inbox.

Default false
Example: false
curl -i -X PUT \
  'https://api.intercom.io/admins/{admin_id}/away' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.11' \
  -d '{
    "away_mode_enabled": true,
    "away_mode_reassign": true
  }'

Responses

Successful response

Bodyapplication/json
typestring

String representing the object's type. Always has the value admin.

Value"admin"
Example: "admin"
idstringrequired

The id representing the admin.

Example: "1295"
namestringrequired

The name of the admin.

Example: "Hoban Washburne"
emailstringrequired

The email of the admin.

Example: "wash@serenity.io"
job_titlestringrequired

The job title of the admin.

Example: "Philosopher"
away_mode_enabledbooleanrequired

Identifies if this admin is currently set in away mode.

Example: false
away_mode_reassignbooleanrequired

Identifies if this admin is set to automatically reassign new conversations to the apps default inbox.

Example: false
has_inbox_seatbooleanrequired

Identifies if this admin has a paid inbox seat to restrict/allow features that require them.

Example: true
team_idsArray of integersrequired

This object represents the avatar associated with the admin.

Example: [814865]
avatarstring or null(uri)

Image for the associated team or teammate

Example: "https://picsum.photos/200/300"
team_priority_levelobject(Team Priority Level)

Admin priority levels for teams

Response
application/json
{
  "type": "admin",
  "id": "991267391",
  "name": "Ciaran2 Lee",
  "email": "admin2@email.com",
  "away_mode_enabled": true,
  "away_mode_reassign": true,
  "has_inbox_seat": true,
  "team_ids": []
}

List all activity logs

Request

You can get a log of activities by all admins in an app.

Query
created_at_afterstringrequired

The start date that you request data for. It must be formatted as a UNIX timestamp.

Example: created_at_after=1677253093
created_at_beforestring

The end date that you request data for. It must be formatted as a UNIX timestamp.

Example: created_at_before=1677861493
Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.11
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.11
curl -i -X GET \
  'https://api.intercom.io/admins/activity_logs?created_at_after=string&created_at_before=string' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.11'

Responses

Successful response

Bodyapplication/json
typestringrequired

String representing the object's type. Always has the value activity_log.list.

Value"activity_log.list"
Example: "activity_log.list"
pagesobject(Cursor based pages)

Cursor-based pagination is a technique used in the Intercom API to navigate through large amounts of data. A "cursor" or pointer is used to keep track of the current position in the result set, allowing the API to return the data in small chunks or "pages" as needed.

activity_logsArray of objects(Activity Log)required

An array of activity logs

activity_logs[].​idstringrequired

The id representing the activity.

Example: "6"
activity_logs[].​performed_byobjectrequired

Details about the Admin involved in the activity.

activity_logs[].​performed_by.​typestring

String representing the object's type. Always has the value admin.

Value"admin"
Example: "admin"
activity_logs[].​performed_by.​idstring

The id representing the admin.

Example: "1295"
activity_logs[].​performed_by.​emailstring

The email of the admin.

Example: "john@example.com"
activity_logs[].​performed_by.​ipstring

The IP address of the admin.

Example: "198.51.100.255"
activity_logs[].​metadataobject(Activity Log Metadata)

Additional data provided about Admin activity.

activity_logs[].​created_atinteger(date-time)

The time the activity was created.

Example: 1671028894
activity_logs[].​activity_typestringrequired
Enum"admin_assignment_limit_change""admin_away_mode_change""admin_deletion""admin_deprovisioned""admin_impersonation_end""admin_impersonation_start""admin_invite_change""admin_invite_creation""admin_invite_deletion""admin_login_failure"
Example: "app_name_change"
activity_logs[].​activity_descriptionstring

A sentence or two describing the activity.

Example: "Admin updated the app's name to \"My App\"."
Response
application/json
{
  "type": "activity_log.list",
  "pages": {
    "type": "pages",
    "next": null,
    "page": 1,
    "per_page": 20,
    "total_pages": 1
  },
  "activity_logs": [
    { … },
    { … }
  ]
}

List all admins

Request

You can fetch a list of admins for a given workspace.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.11
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.11
curl -i -X GET \
  https://api.intercom.io/admins \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.11'

Responses

Successful response

Bodyapplication/json
typestringrequired

String representing the object's type. Always has the value admin.list.

Value"admin.list"
Example: "admin.list"
adminsArray of objects(Admin)required

A list of admins associated with a given workspace.

admins[].​typestring

String representing the object's type. Always has the value admin.

Value"admin"
Example: "admin"
admins[].​idstringrequired

The id representing the admin.

Example: "1295"
admins[].​namestringrequired

The name of the admin.

Example: "Hoban Washburne"
admins[].​emailstringrequired

The email of the admin.

Example: "wash@serenity.io"
admins[].​job_titlestringrequired

The job title of the admin.

Example: "Philosopher"
admins[].​away_mode_enabledbooleanrequired

Identifies if this admin is currently set in away mode.

Example: false
admins[].​away_mode_reassignbooleanrequired

Identifies if this admin is set to automatically reassign new conversations to the apps default inbox.

Example: false
admins[].​has_inbox_seatbooleanrequired

Identifies if this admin has a paid inbox seat to restrict/allow features that require them.

Example: true
admins[].​team_idsArray of integersrequired

This object represents the avatar associated with the admin.

Example: [814865]
admins[].​avatarstring or null(uri)

Image for the associated team or teammate

Example: "https://picsum.photos/200/300"
admins[].​team_priority_levelobject(Team Priority Level)

Admin priority levels for teams

Response
application/json
{
  "type": "admin.list",
  "admins": [
    { … }
  ]
}

Retrieve an admin

Request

You can retrieve the details of a single admin.

Path
admin_idstringrequired

The unique identifier of a given admin

Example: 123
Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.11
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.11
curl -i -X GET \
  'https://api.intercom.io/admins/{admin_id}' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.11'

Responses

Admin found

Bodyapplication/json
typestring

String representing the object's type. Always has the value admin.

Value"admin"
Example: "admin"
idstringrequired

The id representing the admin.

Example: "1295"
namestringrequired

The name of the admin.

Example: "Hoban Washburne"
emailstringrequired

The email of the admin.

Example: "wash@serenity.io"
job_titlestringrequired

The job title of the admin.

Example: "Philosopher"
away_mode_enabledbooleanrequired

Identifies if this admin is currently set in away mode.

Example: false
away_mode_reassignbooleanrequired

Identifies if this admin is set to automatically reassign new conversations to the apps default inbox.

Example: false
has_inbox_seatbooleanrequired

Identifies if this admin has a paid inbox seat to restrict/allow features that require them.

Example: true
team_idsArray of integersrequired

This object represents the avatar associated with the admin.

Example: [814865]
avatarstring or null(uri)

Image for the associated team or teammate

Example: "https://picsum.photos/200/300"
team_priority_levelobject(Team Priority Level)

Admin priority levels for teams

Response
application/json
{
  "type": "admin",
  "id": "991267399",
  "name": "Ciaran9 Lee",
  "email": "admin9@email.com",
  "away_mode_enabled": false,
  "away_mode_reassign": false,
  "has_inbox_seat": true,
  "team_ids": []
}

Articles

Everything about your Articles

Operations

Companies

Everything about your Companies

Operations

Contacts

Everything about your contacts

Operations

Conversations

Everything about your Conversations

Operations

Data Attributes

Everything about your Data Attributes

Operations

Data Events

Everything about your Data Events

Operations

Data Export

Everything about your Data Exports

Operations

Help Center

Everything about your Help Center

Operations

Messages

Everything about your messages

Operations

News

Everything about your News

Operations

Notes

Everything about your Notes

Operations

Segments

Everything about your Segments

Operations

Subscription Types

Everything about subscription types

Operations

Switch

Everything about Switch

Operations

Tags

Everything about tags

Operations

Teams

Everything about your Teams

Operations

Ticket Type Attributes

Everything about your ticket type attributes

Operations

Ticket Types

Everything about your ticket types

Operations

Tickets

Everything about your tickets

Operations

Visitors

Everything about your Visitors

Operations

Models