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Get a contact

Get a contact

Request

You can fetch the details of a single contact.

Merged contacts return 410 Gone

If a contact has been merged into another contact via the Merge endpoint (POST /contacts/merge), requesting it by its original ID will return HTTP 410 Gone with a Link header pointing to the canonical (merged-into) contact.

Response headers:

Link: </contacts/{canonical_id}>; rel="canonical"

Response body:

{
  "type": "error.list",
  "errors": [{ "code": "contact_merged", "message": "This contact has been merged. See the 'Link' header for the canonical contact." }]
}

The Link header contains the path to the final merge target, resolving multi-hop merge chains (up to 3 hops).

Security
bearerAuth
Path
idstringrequired

id

Example:63a07ddf05a32042dffac965
Query
include_merge_historyboolean

Pass true to include the contact's merge history in the response. Only returned for contacts with a user role.

Default:false
Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default:"Preview"
Enum:"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example:Preview
curl -i -X GET \
  'https://api.intercom.io/contacts/63a07ddf05a32042dffac965?include_merge_history=false' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: Preview'

Responses

successful

Bodyapplication/json
typestring

The type of object.

Example:"contact"
idstring

The unique identifier for the contact which is given by Intercom.

Example:"5ba682d23d7cf92bef87bfd4"
external_idstring or null

The unique identifier for the contact which is provided by the Client.

Example:"f3b87a2e09d514c6c2e79b9a"
workspace_idstring

The id of the workspace which the contact belongs to.

Example:"ecahpwf5"
rolestring

The role of the contact.

Example:"user"
emailstring

The contact's email.

Example:"joe@example.com"
email_domainstring

The contact's email domain.

Example:"example.com"
phonestring or null

The contacts phone.

Example:"+1123456789"
formatted_phonestring or null

The contacts phone number normalized to the E164 format

Example:"+1123456789"
namestring or null

The contacts name.

Example:"John Doe"
owner_idstring or null

The id of an admin that has been assigned account ownership of the contact.

Example:"321"
has_hard_bouncedboolean

Whether the contact has had an email sent to them hard bounce.

Example:true
marked_email_as_spamboolean

Whether the contact has marked an email sent to them as spam.

Example:true
unsubscribed_from_emailsboolean

Whether the contact is unsubscribed from emails.

Example:true
created_atinteger, (date-time)

(Unix timestamp in seconds) The time when the contact was created.

Example:1571672154
updated_atinteger, (date-time)

(Unix timestamp in seconds) The time when the contact was last updated.

Example:1571672154
signed_up_atinteger or null, (date-time)

(Unix timestamp in seconds) The time specified for when a contact signed up.

Example:1571672154
last_seen_atinteger or null, (date-time)

(Unix timestamp in seconds) The time when the contact was last seen (either where the Intercom Messenger was installed or when specified manually).

Example:1571672154
last_replied_atinteger or null, (date-time)

(Unix timestamp in seconds) The time when the contact last messaged in.

Example:1571672154
last_contacted_atinteger or null, (date-time)

(Unix timestamp in seconds) The time when the contact was last messaged.

Example:1571672154
last_email_opened_atinteger or null, (date-time)

(Unix timestamp in seconds) The time when the contact last opened an email.

Example:1571672154
last_email_clicked_atinteger or null, (date-time)

(Unix timestamp in seconds) The time when the contact last clicked a link in an email.

Example:1571672154
language_overridestring or null

A preferred language setting for the contact, used by Intercom as the language of Fin and the Messenger even if their browser has a different setting. Supports ISO 639-1 two-letter language codes. If an unsupported code is supplied, the field will be set to null.

Example:"en"
browserstring or null

The name of the browser which the contact is using.

Example:"Chrome"
browser_versionstring or null

The version of the browser which the contact is using.

Example:"80.0.3987.132"
browser_languagestring or null

The language set by the browser which the contact is using.

Example:"en-US"
osstring or null

The operating system which the contact is using.

Example:"Mac OS X"
android_app_namestring or null

The name of the Android app which the contact is using.

Example:"Intercom"
android_app_versionstring or null

The version of the Android app which the contact is using.

Example:"5.0.0"
android_devicestring or null

The Android device which the contact is using.

Example:"Pixel 3"
android_os_versionstring or null

The version of the Android OS which the contact is using.

Example:"10"
android_sdk_versionstring or null

The version of the Android SDK which the contact is using.

Example:"28"
android_last_seen_atinteger or null, (date-time)

(Unix timestamp in seconds) The time when the contact was last seen on an Android device.

Example:1571672154
ios_app_namestring or null

The name of the iOS app which the contact is using.

Example:"Intercom"
ios_app_versionstring or null

The version of the iOS app which the contact is using.

Example:"5.0.0"
ios_devicestring or null

The iOS device which the contact is using.

Example:"iPhone 11"
ios_os_versionstring or null

The version of iOS which the contact is using.

Example:"13.3.1"
ios_sdk_versionstring or null

The version of the iOS SDK which the contact is using.

Example:"13.3.1"
ios_last_seen_atinteger or null, (date-time)

(Unix timestamp in seconds) The last time the contact used the iOS app.

Example:1571672154
custom_attributesobject

The custom attributes which are set for the contact.

avatarobject or null
tagsobject or null(Contact Tags)

An object containing tags meta data about the tags that a contact has. Up to 10 will be displayed here. Use the url to get more.

notesobject(Contact notes)

An object containing notes meta data about the notes that a contact has. Up to 10 will be displayed here. Use the url to get more.

companiesobject(Contact companies)

An object with metadata about companies attached to a contact . Up to 10 will be displayed here. Use the url to get more.

locationobject(Contact Location)

An object containing location meta data about a Intercom contact.

social_profilesobject(Social Profile)

An object containing social profiles that a contact has.

merge_historyArray of objects or null(Merge History Item)

A list of contacts that were merged into this contact. Only included in the response when include_merge_history=true is passed as a query parameter. Only available for contacts with a user role.

enabled_push_messagingboolean or null

If the user has enabled push messaging.

Example:true
Response
{
  "type": "contact",
  "id": "6762f0d01bb69f9f2193bb7d",
  "workspace_id": "this_is_an_id283_that_should_be_at_least_",
  "external_id": "70",
  "role": "user",
  "email": "joe@bloggs.com",
  "phone": null,
  "formatted_phone": null,
  "name": "Joe Bloggs",
  "avatar": null,
  "owner_id": null,
  "social_profiles": {
    "type": "list",
    "data": []
  },
  "has_hard_bounced": false,
  "marked_email_as_spam": false,
  "unsubscribed_from_emails": false,
  "created_at": 1734537424,
  "updated_at": 1734537424,
  "signed_up_at": 1734537424,
  "last_seen_at": null,
  "last_replied_at": null,
  "last_contacted_at": null,
  "last_email_opened_at": null,
  "last_email_clicked_at": null,
  "language_override": null,
  "browser": null,
  "browser_version": null,
  "browser_language": null,
  "os": null,
  "location": {
    "type": "location",
    "country": null,
    "region": null,
    "city": null,
    "country_code": null,
    "continent_code": null
  },
  "android_app_name": null,
  "android_app_version": null,
  "android_device": null,
  "android_os_version": null,
  "android_sdk_version": null,
  "android_last_seen_at": null,
  "ios_app_name": null,
  "ios_app_version": null,
  "ios_device": null,
  "ios_os_version": null,
  "ios_sdk_version": null,
  "ios_last_seen_at": null,
  "custom_attributes": {},
  "tags": {
    "type": "list",
    "data": [],
    "url": "/contacts/6762f0d01bb69f9f2193bb7d/tags",
    "total_count": 0,
    "has_more": false
  },
  "notes": {
    "type": "list",
    "data": [],
    "url": "/contacts/6762f0d01bb69f9f2193bb7d/notes",
    "total_count": 0,
    "has_more": false
  },
  "companies": {
    "type": "list",
    "data": [],
    "url": "/contacts/6762f0d01bb69f9f2193bb7d/companies",
    "total_count": 0,
    "has_more": false
  },
  "opted_out_subscription_types": {
    "type": "list",
    "data": [],
    "url": "/contacts/6762f0d01bb69f9f2193bb7d/subscriptions",
    "total_count": 0,
    "has_more": false
  },
  "opted_in_subscription_types": {
    "type": "list",
    "data": [],
    "url": "/contacts/6762f0d01bb69f9f2193bb7d/subscriptions",
    "total_count": 0,
    "has_more": false
  },
  "utm_campaign": null,
  "utm_content": null,
  "utm_medium": null,
  "utm_source": null,
  "utm_term": null,
  "referrer": null,
  "enabled_push_messaging": null
}