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SLA Rules

Read the SLA rules defined in your workspace. An SLA rule is a service-level agreement definition: the response-time targets a conversation is measured against.

Schemas
Operations

List all SLA rules

Request

You can fetch a list of all SLA rules for the workspace.

The list is not paginated and is ordered by id, lowest first. It includes archived SLA rules; deleted SLA rules are not returned.

Requires the read_conversations OAuth scope.

Security
bearerAuth
Headers
Intercom-Versionstring(intercom_version_preview)

Preview Intercom API version. Used for closed beta endpoints or other features under managed availability.

Default:"Preview"
Value:"Preview"
Example:Preview
curl -i -X GET \
  https://api.intercom.io/sla_rules \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: Preview'

Responses

Successful response

Bodyapplication/json
typestring

The type of the object - always sla_rule.list.

Example:"sla_rule.list"
dataArray of objects(SLA Rule)

An array of SLA rules.

Response
{
  "type": "sla_rule.list",
  "data": [
    { … },
    { … }
  ]
}