Skip to content
Home/
REST API Reference
/
/
News Item

News Item

A News Item is a content type in Intercom enabling you to announce product updates, company news, promotions, events and more with your customers.

typestring

The type of object.

Value:"news-item"
Example:"news-item"
idstring

The unique identifier for the news item which is given by Intercom.

Example:"141"
workspace_idstring

The id of the workspace which the news item belongs to.

Example:"t74hdn32"
titlestring

The title of the news item.

Example:"New feature: News Items"
bodystring

The news item body, which may contain HTML.

Example:"We are excited to announce the launch of News Items, a new content type in Intercom enabling you to announce product updates, company news, promotion
sender_idinteger

The id of the sender of the news item. Must be a teammate on the workspace.

Example:123
statestring

News items will not be visible to your users in the assigned newsfeeds until they are set live.

Enum:"draft""live"
Example:"live"
newsfeed_assignmentsArray of objects(Newsfeed Assignment)

A list of newsfeed_assignments to assign to the specified newsfeed.

labelsArray of strings

Label names displayed to users to categorize the news item, sorted with uppercase letters before lowercase.

cover_image_urlstring or null, (uri)

URL of the image used as cover. Must have .jpg or .png extension. Intercom copies the image you send on write, so the URL returned here is a signed Intercom URL that expires; fetch the news item again for a fresh one.

Example:"https://example.com/cover.jpg"
reactionsArray of strings

Ordered list of emoji reactions to the news item. When empty, reactions are disabled. An update that leaves out reactions also disables them but leaves this list as it was.

deliver_silentlyboolean

When set to true, the news item will appear in the messenger newsfeed without showing a notification badge.

Example:true
created_atinteger, (timestamp)

Timestamp for when the news item was created.

Example:1610589632
updated_atinteger, (timestamp)

Timestamp for when the news item was last updated.

Example:1610589632
published_atinteger or null, (timestamp)

Timestamp for when the news item last went live. Null if the news item has never been live.

Example:1610589632
{
  "type": "news-item",
  "id": "141",
  "workspace_id": "t74hdn32",
  "title": "New feature: News Items",
  "body": "We are excited to announce the launch of News Items, a new content type in Intercom enabling you to announce product updates, company news, promotions, events and more with your customers.",
  "sender_id": 123,
  "state": "live",
  "newsfeed_assignments": [
    { … }
  ],
  "labels": [
    "Product Update"
  ],
  "cover_image_url": "https://example.com/cover.jpg",
  "reactions": [
    "👍"
  ],
  "deliver_silently": true,
  "created_at": 1610589632,
  "updated_at": 1610589632,
  "published_at": 1610589632
}