Retrieve an office hours exception

Request

You can fetch the details of a single office hours exception.

Security

bearerAuth

Path

office_hours_schedule_idstringrequired

The unique identifier for the office hours schedule.

Example:123

idstringrequired

The unique identifier for the office hours exception.

Example:456

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default:"Preview"

Enum:"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example:Preview

curl -i -X GET \
  https://api.intercom.io/office_hours_schedules/123/office_hours_exceptions/456 \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: Preview'

Responses

Office hours exception found

Bodyapplication/json

typestring

The type of the object - always office_hours_exception.

Example:"office_hours_exception"

idstring

The unique identifier for the office hours exception.

Example:"456"

office_hours_schedule_idstring

The unique identifier for the schedule this exception belongs to.

Example:"123"

exception_datestring, (date)

The date the exception applies to, in YYYY-MM-DD format.

Example:"2026-12-25"

exception_typestring

closed means the workspace is closed all day; custom_hours replaces the regular hours with time_intervals.

Enum:"closed""custom_hours"

Example:"closed"

namestring or null

An optional name for the exception.

Example:"Christmas Day"

time_intervalsArray of objects or null(Office Hours Time Interval)

The open intervals for the exception date. null when exception_type is closed.

recurring_annuallyboolean

Whether the exception repeats every year on the same date.

Example:true

created_atinteger

The time the exception was created as a Unix timestamp.

Example:1717200000

updated_atinteger

The time the exception was last updated as a Unix timestamp.

Example:1717200000

Response

{
  "type": "office_hours_exception",
  "id": "456",
  "office_hours_schedule_id": "123",
  "exception_date": "2026-12-25",
  "exception_type": "closed",
  "name": "Christmas Day",
  "time_intervals": null,
  "recurring_annually": true,
  "created_at": 1717200000,
  "updated_at": 1717200000
}