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Ticket Type

Ticket Type

A ticket type, used to define the data fields to be captured in a ticket.

typestring

String representing the object's type. Always has the value ticket_type.

Example:"ticket_type"
idstring

The id representing the ticket type.

Example:"1295"
categorystring

Category of the Ticket Type.

Enum:"Customer""Back-office""Tracker"
Example:"Customer"
namestring

The name of the ticket type

Example:"Bug"
descriptionstring

The description of the ticket type

Example:"A bug that has been reported."
iconstring

The icon of the ticket type

Example:"🐞"
workspace_idstring

The id of the workspace that the ticket type belongs to.

Example:"ecahpwf5"
ticket_type_attributesobject(Ticket Type Attributes)

A list of attributes associated with a given ticket type.

ticket_statesobject(Ticket States)

A list of ticket states associated with a given ticket type.

archivedboolean

Whether the ticket type is archived or not.

Example:false
created_atinteger, (timestamp)

The date and time the ticket type was created.

updated_atinteger, (timestamp)

The date and time the ticket type was last updated.

{
  "type": "ticket_type",
  "id": "1295",
  "category": "Customer",
  "name": "Bug",
  "description": "A bug that has been reported.",
  "icon": "🐞",
  "workspace_id": "ecahpwf5",
  "ticket_type_attributes": {
    "type": "string",
    "ticket_type_attributes": [ … ]
  },
  "ticket_states": {
    "type": "list",
    "data": [ … ]
  },
  "archived": false,
  "created_at": 0,
  "updated_at": 0
}