You can let a conversation be automatically assigned following assignment rules.
It is not possible to use this endpoint with Workflows.
You can let a conversation be automatically assigned following assignment rules.
It is not possible to use this endpoint with Workflows.
200
Assign a conversation using assignment rules
401
Unauthorized
403
API plan restricted
404
Not found
{ "type": "conversation", "id": "1635", "created_at": 1715077911, "updated_at": 1715077911, "waiting_since": null, "snoozed_until": null, "source": { "type": "conversation", "id": "403918947", "delivered_as": "admin_initiated", "subject": "", "body": "<p>this is the message body</p>", "author": { "type": "admin", "id": "991271707", "name": "Ciaran197 Lee", "email": "admin197@email.com" }, "attachments": [ ], "url": null, "redacted": false }, "contacts": { "type": "contact.list", "contacts": [ { "type": "contact", "id": "663a0317262d16a19645ee7f", "external_id": "70" } ] }, "first_contact_reply": null, "admin_assignee_id": null, "team_assignee_id": null, "open": false, "state": "closed", "read": false, "tags": { "type": "tag.list", "tags": [ ] }, "priority": "not_priority", "sla_applied": null, "statistics": null, "conversation_rating": null, "teammates": null, "title": null, "custom_attributes": { }, "topics": { }, "ticket": null, "linked_objects": { "type": "list", "data": [ ], "total_count": 0, "has_more": false }, "ai_agent": null, "ai_agent_participated": false, "conversation_parts": { "type": "conversation_part.list", "conversation_parts": [ { "type": "conversation_part", "id": "370", "part_type": "default_assignment", "body": null, "created_at": 1715077911, "updated_at": 1715077911, "notified_at": 1715077911, "assigned_to": { "type": "nobody_admin", "id": null }, "author": { "id": "991271708", "type": "bot", "name": "Operator", "email": "operator+this_is_an_id353_that_should_be_at_least_@intercom.io" }, "attachments": [ ], "external_id": null, "redacted": false } ], "total_count": 1 } }