Create a new attribute for a ticket type

Home/

REST API Reference

Request

You can create a new attribute for a ticket type.

Security

bearerAuth

Path

ticket_type_idstringrequired

The unique identifier for the ticket type which is given by Intercom.

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default:"2.16"

Enum:"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example:2.16

Bodyapplication/json

namestringrequired

The name of the ticket type attribute

Example:"Bug Priority"

descriptionstringrequired

The description of the attribute presented to the teammate or contact

Example:"Priority level of the bug"

data_typestringrequired

The data type of the attribute

Enum:"string""list""integer""decimal""boolean""datetime""files"

Example:"string"

required_to_createboolean

Whether the attribute is required to be filled in when teammates are creating the ticket in Inbox.

Default:false

Example:false

required_to_create_for_contactsboolean

Whether the attribute is required to be filled in when contacts are creating the ticket in Messenger.

Default:false

Example:false

visible_on_createboolean

Whether the attribute is visible to teammates when creating a ticket in Inbox.

Default:true

Example:true

visible_to_contactsboolean

Whether the attribute is visible to contacts when creating a ticket in Messenger.

Default:true

Example:true

multilineboolean

Whether the attribute allows multiple lines of text (only applicable to string attributes)

Example:false

list_itemsstring

A comma delimited list of items for the attribute value (only applicable to list attributes)

Example:"Low Priority,Medium Priority,High Priority"

allow_multiple_valuesboolean

Whether the attribute allows multiple files to be attached to it (only applicable to file attributes)

Example:false

curl -i -X POST \
  'https://api.intercom.io/ticket_types/{ticket_type_id}/attributes' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.16' \
  -d '{
    "name": "Attribute Title",
    "description": "Attribute Description",
    "data_type": "string",
    "required_to_create": false
  }'

Responses

Ticket Type Attribute created

Bodyapplication/json

typestring

String representing the object's type. Always has the value ticket_type_attribute.

Example:"ticket_type_attribute"

idstring

The id representing the ticket type attribute.

Example:"1"

workspace_idstring

The id of the workspace that the ticket type attribute belongs to.

Example:"ecahpwf5"

namestring

The name of the ticket type attribute

Example:"Title"

descriptionstring

The description of the ticket type attribute

Example:"Bug title."

data_typestring

The type of the data attribute (allowed values: "string list integer decimal boolean datetime files")

Example:"string"

input_optionsobject

Input options for the attribute

Example:"multiline: true"

orderinteger

The order of the attribute against other attributes

Example:1

required_to_createboolean

Whether the attribute is required or not for teammates.

Default:false

Example:false

required_to_create_for_contactsboolean

Whether the attribute is required or not for contacts.

Default:false

Example:false

visible_on_createboolean

Whether the attribute is visible or not to teammates.

Default:true

Example:false

visible_to_contactsboolean

Whether the attribute is visible or not to contacts.

Default:true

Example:false

defaultboolean

Whether the attribute is built in or not.

Example:true

ticket_type_idinteger

The id of the ticket type that the attribute belongs to.

Example:42

archivedboolean

Whether the ticket type attribute is archived or not.

Example:false

created_atinteger, (timestamp)

The date and time the ticket type attribute was created.

updated_atinteger, (timestamp)

The date and time the ticket type attribute was last updated.

Response

{
  "type": "ticket_type_attribute",
  "id": "157",
  "workspace_id": "this_is_an_id640_that_should_be_at_least_",
  "name": "Attribute Title",
  "description": "Attribute Description",
  "data_type": "string",
  "input_options": {
    "multiline": false
  },
  "order": 2,
  "required_to_create": false,
  "required_to_create_for_contacts": false,
  "visible_on_create": true,
  "visible_to_contacts": true,
  "default": false,
  "ticket_type_id": 63,
  "archived": false,
  "created_at": 1734537862,
  "updated_at": 1734537862
}