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Ticket Type Attributes
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Update an existing attribute for a ticket type

Intercom API (2.11)

The intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL https://developers.intercom.com
License MIT
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Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/

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Ticket Type Attributes

Everything about your ticket type attributes

Operations

Create a new attribute for a ticket type

Request

You can create a new attribute for a ticket type.

Path
ticket_type_idstringrequired

The unique identifier for the ticket type which is given by Intercom.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.11
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example:

2.11

Bodyapplication/json
namestringrequired

The name of the ticket type attribute

Example:

"Bug Priority"

descriptionstringrequired

The description of the attribute presented to the teammate or contact

Example:

"Priority level of the bug"

data_typestringrequired

The data type of the attribute

Enum"string""list""integer""decimal""boolean""datetime""files"
Example:

"string"

required_to_createboolean

Whether the attribute is required to be filled in when teammates are creating the ticket in Inbox.

Default false
Example:

false

required_to_create_for_contactsboolean

Whether the attribute is required to be filled in when contacts are creating the ticket in Messenger.

Default false
Example:

false

visible_on_createboolean

Whether the attribute is visible to teammates when creating a ticket in Inbox.

Default true
Example:

true

visible_to_contactsboolean

Whether the attribute is visible to contacts when creating a ticket in Messenger.

Default true
Example:

true

multilineboolean

Whether the attribute allows multiple lines of text (only applicable to string attributes)

Example:

false

list_itemsstring

A comma delimited list of items for the attribute value (only applicable to list attributes)

Example:

"Low Priority,Medium Priority,High Priority"

allow_multiple_valuesboolean

Whether the attribute allows multiple files to be attached to it (only applicable to file attributes)

Example:

false

curl -i -X POST \
  'https://api.intercom.io/ticket_types/{ticket_type_id}/attributes' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.11' \
  -d '{
    "name": "Attribute Title",
    "description": "Attribute Description",
    "data_type": "string",
    "required_to_create": false
  }'
Experience it firsthand in the API Explorer!

Responses

Ticket Type Attribute created

Bodyapplication/json
typestring

String representing the object's type. Always has the value ticket_type_attribute.

Example:

"ticket_type_attribute"

idstring

The id representing the ticket type attribute.

Example:

"1"

workspace_idstring

The id of the workspace that the ticket type attribute belongs to.

Example:

"ecahpwf5"

namestring

The name of the ticket type attribute

Example:

"Title"

descriptionstring

The description of the ticket type attribute

Example:

"Bug title."

data_typestring

The type of the data attribute (allowed values: "string list integer decimal boolean datetime files")

Example:

"string"

input_optionsobject

Input options for the attribute

Example:

"multiline: true"

orderinteger

The order of the attribute against other attributes

Example:

1

required_to_createboolean

Whether the attribute is required or not for teammates.

Default false
Example:

false

required_to_create_for_contactsboolean

Whether the attribute is required or not for contacts.

Default false
Example:

false

visible_on_createboolean

Whether the attribute is visible or not to teammates.

Default true
Example:

false

visible_to_contactsboolean

Whether the attribute is visible or not to contacts.

Default true
Example:

false

defaultboolean

Whether the attribute is built in or not.

Example:

true

ticket_type_idinteger

The id of the ticket type that the attribute belongs to.

Example:

42

archivedboolean

Whether the ticket type attribute is archived or not.

Example:

false

created_atinteger(timestamp)

The date and time the ticket type attribute was created.

updated_atinteger(timestamp)

The date and time the ticket type attribute was last updated.

Response
application/json
{
  "type": "ticket_type_attribute",
  "id": "210",
  "workspace_id": "this_is_an_id600_that_should_be_at_least_",
  "name": "Attribute Title",
  "description": "Attribute Description",
  "data_type": "string",
  "input_options": {
    "multiline": false
  },
  "order": 2,
  "required_to_create": false,
  "required_to_create_for_contacts": false,
  "visible_on_create": true,
  "visible_to_contacts": true,
  "default": false,
  "ticket_type_id": 81,
  "archived": false,
  "created_at": 1719493013,
  "updated_at": 1719493013
}

Update an existing attribute for a ticket type

Request

You can update an existing attribute for a ticket type.

Path
ticket_type_idstringrequired

The unique identifier for the ticket type which is given by Intercom.

idstringrequired

The unique identifier for the ticket type attribute which is given by Intercom.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.11
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example:

2.11

Bodyapplication/json
namestring

The name of the ticket type attribute

Example:

"Bug Priority"

descriptionstring

The description of the attribute presented to the teammate or contact

Example:

"Priority level of the bug"

required_to_createboolean

Whether the attribute is required to be filled in when teammates are creating the ticket in Inbox.

Default false
Example:

false

required_to_create_for_contactsboolean

Whether the attribute is required to be filled in when contacts are creating the ticket in Messenger.

Default false
Example:

false

visible_on_createboolean

Whether the attribute is visible to teammates when creating a ticket in Inbox.

Default true
Example:

true

visible_to_contactsboolean

Whether the attribute is visible to contacts when creating a ticket in Messenger.

Default true
Example:

true

multilineboolean

Whether the attribute allows multiple lines of text (only applicable to string attributes)

Example:

false

list_itemsstring

A comma delimited list of items for the attribute value (only applicable to list attributes)

Example:

"Low Priority,Medium Priority,High Priority"

allow_multiple_valuesboolean

Whether the attribute allows multiple files to be attached to it (only applicable to file attributes)

Example:

false

archivedboolean

Whether the attribute should be archived and not shown during creation of the ticket (it will still be present on previously created tickets)

Example:

false

curl -i -X PUT \
  'https://api.intercom.io/ticket_types/{ticket_type_id}/attributes/{id}' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.11' \
  -d '{
    "description": "New Attribute Description"
  }'
Experience it firsthand in the API Explorer!

Responses

Ticket Type Attribute updated

Bodyapplication/json
typestring

String representing the object's type. Always has the value ticket_type_attribute.

Example:

"ticket_type_attribute"

idstring

The id representing the ticket type attribute.

Example:

"1"

workspace_idstring

The id of the workspace that the ticket type attribute belongs to.

Example:

"ecahpwf5"

namestring

The name of the ticket type attribute

Example:

"Title"

descriptionstring

The description of the ticket type attribute

Example:

"Bug title."

data_typestring

The type of the data attribute (allowed values: "string list integer decimal boolean datetime files")

Example:

"string"

input_optionsobject

Input options for the attribute

Example:

"multiline: true"

orderinteger

The order of the attribute against other attributes

Example:

1

required_to_createboolean

Whether the attribute is required or not for teammates.

Default false
Example:

false

required_to_create_for_contactsboolean

Whether the attribute is required or not for contacts.

Default false
Example:

false

visible_on_createboolean

Whether the attribute is visible or not to teammates.

Default true
Example:

false

visible_to_contactsboolean

Whether the attribute is visible or not to contacts.

Default true
Example:

false

defaultboolean

Whether the attribute is built in or not.

Example:

true

ticket_type_idinteger

The id of the ticket type that the attribute belongs to.

Example:

42

archivedboolean

Whether the ticket type attribute is archived or not.

Example:

false

created_atinteger(timestamp)

The date and time the ticket type attribute was created.

updated_atinteger(timestamp)

The date and time the ticket type attribute was last updated.

Response
application/json
{
  "type": "ticket_type_attribute",
  "id": "215",
  "workspace_id": "this_is_an_id604_that_should_be_at_least_",
  "name": "name",
  "description": "New Attribute Description",
  "data_type": "string",
  "order": 0,
  "required_to_create": false,
  "required_to_create_for_contacts": false,
  "visible_on_create": false,
  "visible_to_contacts": false,
  "default": false,
  "ticket_type_id": 83,
  "archived": false,
  "created_at": 1719493013,
  "updated_at": 1719493014
}

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