The intercom API reference.
The intercom API reference.
The description of the attribute presented to the teammate or contact
"Priority level of the bug"
The data type of the attribute
"string"
Whether the attribute is required to be filled in when teammates are creating the ticket in Inbox.
false
Whether the attribute is required to be filled in when contacts are creating the ticket in Messenger.
false
Whether the attribute is visible to teammates when creating a ticket in Inbox.
true
Whether the attribute is visible to contacts when creating a ticket in Messenger.
true
Whether the attribute allows multiple lines of text (only applicable to string attributes)
false
A comma delimited list of items for the attribute value (only applicable to list attributes)
"Low Priority,Medium Priority,High Priority"
curl -i -X POST \ 'https://api.intercom.io/ticket_types/{ticket_type_id}/attributes' \ -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \ -H 'Content-Type: application/json' \ -H 'Intercom-Version: 2.11' \ -d '{ "name": "Attribute Title", "description": "Attribute Description", "data_type": "string", "required_to_create": false }'
Ticket Type Attribute created
String representing the object's type. Always has the value ticket_type_attribute
.
"ticket_type_attribute"
The id of the workspace that the ticket type attribute belongs to.
"ecahpwf5"
The type of the data attribute (allowed values: "string list integer decimal boolean datetime files")
"string"
Whether the attribute is required or not for teammates.
false
Whether the attribute is required or not for contacts.
false
Whether the attribute is visible or not to teammates.
false
Whether the attribute is visible or not to contacts.
false
{ "type": "ticket_type_attribute", "id": "210", "workspace_id": "this_is_an_id600_that_should_be_at_least_", "name": "Attribute Title", "description": "Attribute Description", "data_type": "string", "input_options": { "multiline": false }, "order": 2, "required_to_create": false, "required_to_create_for_contacts": false, "visible_on_create": true, "visible_to_contacts": true, "default": false, "ticket_type_id": 81, "archived": false, "created_at": 1719493013, "updated_at": 1719493013 }
The description of the attribute presented to the teammate or contact
"Priority level of the bug"
Whether the attribute is required to be filled in when teammates are creating the ticket in Inbox.
false
Whether the attribute is required to be filled in when contacts are creating the ticket in Messenger.
false
Whether the attribute is visible to teammates when creating a ticket in Inbox.
true
Whether the attribute is visible to contacts when creating a ticket in Messenger.
true
Whether the attribute allows multiple lines of text (only applicable to string attributes)
false
A comma delimited list of items for the attribute value (only applicable to list attributes)
"Low Priority,Medium Priority,High Priority"
Whether the attribute allows multiple files to be attached to it (only applicable to file attributes)
false
curl -i -X PUT \ 'https://api.intercom.io/ticket_types/{ticket_type_id}/attributes/{id}' \ -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \ -H 'Content-Type: application/json' \ -H 'Intercom-Version: 2.11' \ -d '{ "description": "New Attribute Description" }'
Ticket Type Attribute updated
String representing the object's type. Always has the value ticket_type_attribute
.
"ticket_type_attribute"
The id of the workspace that the ticket type attribute belongs to.
"ecahpwf5"
The type of the data attribute (allowed values: "string list integer decimal boolean datetime files")
"string"
Whether the attribute is required or not for teammates.
false
Whether the attribute is required or not for contacts.
false
Whether the attribute is visible or not to teammates.
false
Whether the attribute is visible or not to contacts.
false
{ "type": "ticket_type_attribute", "id": "215", "workspace_id": "this_is_an_id604_that_should_be_at_least_", "name": "name", "description": "New Attribute Description", "data_type": "string", "order": 0, "required_to_create": false, "required_to_create_for_contacts": false, "visible_on_create": false, "visible_to_contacts": false, "default": false, "ticket_type_id": 83, "archived": false, "created_at": 1719493013, "updated_at": 1719493014 }