You can create a new ticket type.
📘 Creating ticket types.
Every ticket type will be created with two default attributes: default_title and default_description. For the
icon
propery, use an emoji from Twemoji Cheatsheet
You can create a new ticket type.
📘 Creating ticket types.
Every ticket type will be created with two default attributes: default_title and default_description. For the
icon
propery, use an emoji from Twemoji Cheatsheet
{ "name": "Customer Issue", "description": "Customer Report Template", "icon": "🎟️", "category": "Customer" }
200
Ticket type created
401
Unauthorized
{ "type": "ticket_type", "id": "296", "name": "Customer Issue", "description": "Customer Report Template", "icon": "🎟️", "workspace_id": "this_is_an_id601_that_should_be_at_least_", "archived": false, "created_at": 1715078025, "updated_at": 1715078025, "is_internal": false, "ticket_type_attributes": { "type": "list", "data": [ { "type": "ticket_type_attribute", "id": "813", "workspace_id": "this_is_an_id601_that_should_be_at_least_", "name": "_default_title_", "description": "", "data_type": "string", "input_options": { "multiline": false }, "order": 0, "required_to_create": false, "required_to_create_for_contacts": false, "visible_on_create": true, "visible_to_contacts": true, "default": true, "ticket_type_id": 296, "archived": false, "created_at": 1715078025, "updated_at": 1715078025 }, { "type": "ticket_type_attribute", "id": "814", "workspace_id": "this_is_an_id601_that_should_be_at_least_", "name": "_default_description_", "description": "", "data_type": "string", "input_options": { "multiline": true }, "order": 1, "required_to_create": false, "required_to_create_for_contacts": false, "visible_on_create": true, "visible_to_contacts": true, "default": true, "ticket_type_id": 296, "archived": false, "created_at": 1715078025, "updated_at": 1715078025 } ] }, "category": "Customer" }