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Intercom API (2.11)

The intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL https://developers.intercom.com
License MIT
Languages
Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/

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Ticket Type Attributes

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Ticket Types

Everything about your ticket types

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List all ticket types

Request

You can get a list of all ticket types for a workspace.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.11
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.11
curl -i -X GET \
  https://api.intercom.io/ticket_types \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.11'

Responses

successful

Bodyapplication/json
typestring

String representing the object's type. Always has the value ticket_type.list.

ticket_typesArray of objects or null(Ticket Type)

A list of ticket_types associated with a given workspace.

Response
application/json
{
  "type": "list",
  "data": [
    { … }
  ]
}

Create a ticket type

Request

You can create a new ticket type.

📘 Creating ticket types.

Every ticket type will be created with two default attributes: default_title and default_description. For the icon propery, use an emoji from Twemoji Cheatsheet

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.11
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.11
Bodyapplication/json
namestringrequired

The name of the ticket type.

Example: "Bug"
descriptionstring

The description of the ticket type.

Example: "Used for tracking bugs"
categorystring

Category of the Ticket Type.

Enum"Customer""Back-office""Tracker"
Example: "Customer"
iconstring

The icon of the ticket type.

Default "🎟️"
Example: "🐞"
is_internalboolean

Whether the tickets associated with this ticket type are intended for internal use only or will be shared with customers. This is currently a limited attribute.

Default false
Example: false
curl -i -X POST \
  https://api.intercom.io/ticket_types \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.11' \
  -d '{
    "name": "Customer Issue",
    "description": "Customer Report Template",
    "icon": "🎟️",
    "category": "Customer"
  }'

Responses

Ticket type created

Bodyapplication/json
typestring

String representing the object's type. Always has the value ticket_type.

Example: "ticket_type"
idstring

The id representing the ticket type.

Example: "1295"
categorystring

Category of the Ticket Type.

Enum"Customer""Back-office""Tracker"
Example: "Customer"
namestring

The name of the ticket type

Example: "Bug"
descriptionstring

The description of the ticket type

Example: "A bug that has been reported."
iconstring

The icon of the ticket type

Example: "🐞"
workspace_idstring

The id of the workspace that the ticket type belongs to.

Example: "ecahpwf5"
ticket_type_attributesobject(Ticket Type Attributes)

A list of attributes associated with a given ticket type.

archivedboolean

Whether the ticket type is archived or not.

Example: false
created_atinteger(timestamp)

The date and time the ticket type was created.

updated_atinteger(timestamp)

The date and time the ticket type was last updated.

Response
application/json
{
  "type": "ticket_type",
  "id": "88",
  "name": "Customer Issue",
  "description": "Customer Report Template",
  "icon": "🎟️",
  "workspace_id": "this_is_an_id612_that_should_be_at_least_",
  "archived": false,
  "created_at": 1719493016,
  "updated_at": 1719493016,
  "is_internal": false,
  "ticket_type_attributes": {
    "type": "list",
    "data": [ … ]
  },
  "category": "Customer"
}

Retrieve a ticket type

Request

You can fetch the details of a single ticket type.

Path
idstringrequired

The unique identifier for the ticket type which is given by Intercom.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.11
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.11
curl -i -X GET \
  'https://api.intercom.io/ticket_types/{id}' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.11'

Responses

Ticket type found

Bodyapplication/json
typestring

String representing the object's type. Always has the value ticket_type.

Example: "ticket_type"
idstring

The id representing the ticket type.

Example: "1295"
categorystring

Category of the Ticket Type.

Enum"Customer""Back-office""Tracker"
Example: "Customer"
namestring

The name of the ticket type

Example: "Bug"
descriptionstring

The description of the ticket type

Example: "A bug that has been reported."
iconstring

The icon of the ticket type

Example: "🐞"
workspace_idstring

The id of the workspace that the ticket type belongs to.

Example: "ecahpwf5"
ticket_type_attributesobject(Ticket Type Attributes)

A list of attributes associated with a given ticket type.

archivedboolean

Whether the ticket type is archived or not.

Example: false
created_atinteger(timestamp)

The date and time the ticket type was created.

updated_atinteger(timestamp)

The date and time the ticket type was last updated.

Response
application/json
{
  "type": "ticket_type",
  "id": "90",
  "name": "Bug Report",
  "description": "Bug Report Template",
  "icon": "🎟️",
  "workspace_id": "this_is_an_id616_that_should_be_at_least_",
  "archived": false,
  "created_at": 1719493017,
  "updated_at": 1719493017,
  "is_internal": false,
  "ticket_type_attributes": {
    "type": "list",
    "data": [ … ]
  },
  "category": "Customer"
}

Update a ticket type

Request

You can update a ticket type.

📘 Updating a ticket type.

For the icon propery, use an emoji from Twemoji Cheatsheet

Path
idstringrequired

The unique identifier for the ticket type which is given by Intercom.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.11
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.11
Bodyapplication/json
namestring

The name of the ticket type.

Example: "Bug"
descriptionstring

The description of the ticket type.

Example: "A bug has been occured"
categorystring

Category of the Ticket Type.

Enum"Customer""Back-office""Tracker"
Example: "Customer"
iconstring

The icon of the ticket type.

Default "🎟️"
Example: "🐞"
archivedboolean

The archived status of the ticket type.

Example: false
is_internalboolean

Whether the tickets associated with this ticket type are intended for internal use only or will be shared with customers. This is currently a limited attribute.

Default false
Example: false
curl -i -X PUT \
  'https://api.intercom.io/ticket_types/{id}' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.11' \
  -d '{
    "name": "Bug Report 2"
  }'

Responses

Ticket type updated

Bodyapplication/json
typestring

String representing the object's type. Always has the value ticket_type.

Example: "ticket_type"
idstring

The id representing the ticket type.

Example: "1295"
categorystring

Category of the Ticket Type.

Enum"Customer""Back-office""Tracker"
Example: "Customer"
namestring

The name of the ticket type

Example: "Bug"
descriptionstring

The description of the ticket type

Example: "A bug that has been reported."
iconstring

The icon of the ticket type

Example: "🐞"
workspace_idstring

The id of the workspace that the ticket type belongs to.

Example: "ecahpwf5"
ticket_type_attributesobject(Ticket Type Attributes)

A list of attributes associated with a given ticket type.

archivedboolean

Whether the ticket type is archived or not.

Example: false
created_atinteger(timestamp)

The date and time the ticket type was created.

updated_atinteger(timestamp)

The date and time the ticket type was last updated.

Response
application/json
{
  "type": "ticket_type",
  "id": "92",
  "name": "Bug Report 2",
  "description": "Bug Report Template",
  "icon": "🎟️",
  "workspace_id": "this_is_an_id620_that_should_be_at_least_",
  "archived": false,
  "created_at": 1719493018,
  "updated_at": 1719493018,
  "is_internal": false,
  "ticket_type_attributes": {
    "type": "list",
    "data": [ … ]
  },
  "category": "Customer"
}

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