Internal Article

idinteger

The unique identifier for the article which is given by Intercom.

Example:6871119

titlestring

The title of the article.

bodystring or null

The body of the article in HTML.

Example:"Default language body in html"

body_markdownstring or null

The body of the article in markdown.

Example:"# Internal Guide\n\nBody of the article in markdown\n"

owner_idinteger

The id of the owner of the article.

Example:5017691

author_idinteger

The id of the author of the article.

Example:5017691

created_atinteger, (date-time)

The time when the article was created.

Example:1672928359

updated_atinteger, (date-time)

The time when the article was last updated.

Example:1672928610

localestring

The default locale of the article.

folder_idinteger or null

The ID of the folder this article belongs to, or null if not in a folder.

Example:6

audience_idsArray of integers or null

The list of audience IDs this internal article is targeted to for Fin AI Agent. Empty array means no audience targeting is set.

Example:

[
  1,
  2
]

ai_chatbot_availabilityboolean

Whether the internal article is available for AI Chatbot (Fin).

Example:true

ai_copilot_availabilityboolean

Whether the internal article is available for AI Copilot.

Example:true

ai_sales_agent_availabilityboolean

Whether the internal article is available for AI Sales Agent.

Example:true

tagsobject(Tags)

A list of tags objects associated with a conversation, article or internal article

{
  "id": 6871119,
  "title": "string",
  "body": "Default language body in html",
  "body_markdown": "# Internal Guide\n\nBody of the article in markdown\n",
  "owner_id": 5017691,
  "author_id": 5017691,
  "created_at": 1672928359,
  "updated_at": 1672928610,
  "locale": "string",
  "folder_id": 6,
  "audience_ids": [
    1,
    2
  ],
  "ai_chatbot_availability": true,
  "ai_copilot_availability": true,
  "ai_sales_agent_availability": true,
  "tags": {
    "type": "tag.list",
    "tags": [ … ]
  }
}