Get call transcript by call id

Request

Returns the transcript for the specified call as a downloadable text file.

Security

bearerAuth

Path

call_idstringrequired

The id of the call

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default:"2.16"

Enum:"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example:2.16

curl -i -X GET \
  'https://api.intercom.io/calls/{call_id}/transcript' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.16'

Responses

successful

Headers

Content-Dispositionstring

File attachment directive and suggested filename for the transcript

Example:"attachment; filename=transcription_data-2025-07-17.txt"

Bodytext/plain

string

Transcript text

Response

[00:00:03] Teammate 1: "Hello, thanks for calling. How can I help today?"
[00:00:09] User: "I need help recovering access to my account."
[00:00:15] Teammate 1: "I can help with that. For security, I’ll ask a few generic verification questions."
[00:00:22] User: "Okay."
[00:00:28] Teammate 1: "Please confirm general details on the account (no sensitive data over this call)."
[00:00:35] User: "I can provide non-sensitive info."
[00:00:41] Teammate 1: "Thank you. I’ll initiate a standard account recovery process and send the next steps."
[00:00:48] User: "Great, thanks."
[00:00:53] Teammate 1: "You should receive a message shortly with instructions to complete recovery."