Changelog (Unstable)
This version is not stable and everything within is subject to change. We recommend using this for test and staging environments, as opposed to within production.
For changes that have been updated across all versions, see the Unversioned changes page.
There are breaking changes in this version, which are detailed below.
Enforcement of ticket permissions on the Conversations API
Starting in early August 2024, accessing a ticket directly through the Conversations API will requires the "Read tickets" or "Write tickets" scope, as appropriate. When listing conversations or searching conversations, tickets will only be returned in the results if the caller has the "Read tickets" scope.
Previously, tickets were accessible through the Conversations API using only the "Read conversations" or "Write conversations" scope(s). Any apps relying on this behaviour will need to add the appropriate ticket permission, and have users reauthenticate.
New Searchable Contact Attribute
We added formatted_phone as a searchable attribute for contacts. This is the contact's phone number normalized to the E164 format.