You can search for multiple conversations by the value of their attributes in order to fetch exactly which ones you want.
To search for conversations, you need to send a POST request to https://api.intercom.io/conversations/search. This will accept a query object in the body which will define your filters in order to search for conversations.
Nesting & Limitations
You can nest these filters in order to get even more granular insights that pinpoint exactly what you need. Example: (1 OR 2) AND (3 OR 4).
There are some limitations to the amount of multiple's there can be:
- There's a limit of max 2 nested filters
- There's a limit of max 15 filters for each AND or OR group
Accepted Fields
Most keys listed as part of the The conversation model is searchable, whether writeable or not. The value you search for has to match the accepted type, otherwise the query will fail (ie. as created_at accepts a date, the value cannot be a string such as "foorbar").
| Field | Type |
|---|---|
| id | String |
| created_at | Date (UNIX timestamp) |
| updated_at | Date (UNIX timestamp) |
| source.type | String |
| source.id | String |
| source.delivered_as | String |
| source.subject | String |
| source.body | String |
| source.author.id | String |
| source.author.type | String |
| source.author.name | String |
| source.author.email | String |
| source.url | String |
| contact_ids | String |
| teammate_ids | String |
| admin_assignee_id | String |
| team_assignee_id | String |
| channel_initiated | String Accepted fields are conversation, push, facebook, twitter and email. |
| open | Boolean |
| read | Boolean |
| state | String |
| waiting_since | Date (UNIX timestamp) |
| snoozed_until | Date (UNIX timestamp) |
| tag_ids | String |
| priority | String |
| statistics.time_to_assignment | Integer |
| statistics.time_to_admin_reply | Integer |
| statistics.time_to_first_close | Integer |
| statistics.time_to_last_close | Integer |
| statistics.median_time_to_reply | Integer |
| statistics.first_contact_reply_at | Date (UNIX timestamp) |
| statistics.first_assignment_at | Date (UNIX timestamp) |
| statistics.first_admin_reply_at | Date (UNIX timestamp) |
| statistics.first_close_at | Date (UNIX timestamp) |
| statistics.last_assignment_at | Date (UNIX timestamp) |
| statistics.last_assignment_admin_reply_at | Date (UNIX timestamp) |
| statistics.last_contact_reply_at | Date (UNIX timestamp) |
| statistics.last_admin_reply_at | Date (UNIX timestamp) |
| statistics.last_close_at | Date (UNIX timestamp) |
| statistics.last_closed_by_id | String |
| statistics.count_reopens | Integer |
| statistics.count_assignments | Integer |
| statistics.count_conversation_parts | Integer |
| conversation_rating.requested_at | Date (UNIX timestamp) |
| conversation_rating.replied_at | Date (UNIX timestamp) |
| conversation_rating.score | Integer |
| conversation_rating.remark | String |
| conversation_rating.contact_id | String |
| conversation_rating.admin_d | String |