# Get a call

Retrieve a single call by id.

Endpoint: GET /calls/{id}
Version: Preview
Security: bearerAuth

## Path parameters:

  - `id` (string, required)
    The id of the call to retrieve

## Header parameters:

  - `Intercom-Version` (string)

## Response 200 fields (application/json):

  - `type` (string)
    String representing the object's type. Always has the value `call`.
    Example: call

  - `id` (string)
    The id of the call.
    Example: 123

  - `conversation_id` (string)
    The id of the conversation associated with the call, if any.
    Example: 456

  - `admin_id` (string)
    The id of the admin associated with the call, if any.
    Example: 789

  - `contact_id` (string)
    The id of the contact associated with the call, if any.
    Example: 6762f0dd1bb69f9f2193bb83

  - `state` (string)
    The current state of the call.
    Example: completed

  - `initiated_at` (any)

  - `recording_url` (string)
    API URL to download or redirect to the call recording if available.
    Example: https://api.intercom.io/calls/123/recording

  - `transcription_url` (string)
    API URL to the call transcript if available.
    Example: https://api.intercom.io/calls/123/transcript

  - `call_type` (string)
    The type of call.
    Example: phone

  - `direction` (string)
    The direction of the call.
    Example: outbound

  - `ended_reason` (string)
    The reason for the call end, if applicable.
    Example: completed

  - `phone` (string)
    The phone number involved in the call, in E.164 format.
    Example: +15551234567

  - `fin_recording_url` (string)
    API URL to the AI Agent (Fin) call recording if available.

  - `fin_transcription_url` (string)
    API URL to the AI Agent (Fin) call transcript if available.

  - `duration` (integer)
    Total call duration in seconds from the caller's perspective. For inbound calls, measured from initiated to ended. For outbound calls, measured from answered to ended.
    Example: 900

  - `talk_time` (integer)
    Total time in seconds the agent and customer were connected.
    Example: 300

  - `queue_time` (integer)
    Total time in seconds the caller waited in queue before connecting, when assigned to a team.
    Example: 45

  - `hold_time` (integer)
    Total time in seconds the caller was placed on hold during the call.
    Example: 60

## Response 401 fields (application/json):

  - `type` (string, required)
    The type is error.list
    Example: error.list

  - `request_id` (string)
    Example: f93ecfa8-d08a-4325-8694-89aeb89c8f85

  - `errors` (array, required)
    An array of one or more error objects

  - `errors.code` (string, required)
    A string indicating the kind of error, used to further qualify the HTTP response code
    Example: unauthorized

  - `errors.message` (string)
    Optional. Human readable description of the error.
    Example: Access Token Invalid

  - `errors.field` (string)
    Optional. Used to identify a particular field or query parameter that was in error.
    Example: email

## Response 404 fields (application/json):

  - `type` (string, required)
    The type is error.list
    Example: error.list

  - `request_id` (string)
    Example: f93ecfa8-d08a-4325-8694-89aeb89c8f85

  - `errors` (array, required)
    An array of one or more error objects

  - `errors.code` (string, required)
    A string indicating the kind of error, used to further qualify the HTTP response code
    Example: unauthorized

  - `errors.message` (string)
    Optional. Human readable description of the error.
    Example: Access Token Invalid

  - `errors.field` (string)
    Optional. Used to identify a particular field or query parameter that was in error.
    Example: email