You can reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.
You can reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.
Payload of the request to reply on behalf of a contact using their intercom_user_id
{ "message_type": "comment", "type": "user", "intercom_user_id": "660e73996abd01bd27af622a", "body": "Thanks again :)" }
200
Admin quick_reply reply
401
Unauthorized
404
Not found
{ "type": "ticket_part", "id": "1139", "part_type": "comment", "body": "<p>Thanks again :)</p>", "created_at": 1712223129, "updated_at": 1712223129, "author": { "id": "660e73996abd01bd27af622a", "type": "user", "name": null, "email": "user30@email.com" }, "attachments": [ ], "redacted": false }