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Ticket State

Ticket State

A ticket state, used to define the state of a ticket.

typestring

String representing the object's type. Always has the value ticket_state.

Example:"ticket_state"
idstring

The id of the ticket state

Example:"12"
categorystring

The category of the ticket state

Enum:"submitted""in_progress""waiting_on_customer""resolved"
Example:"in_progress"
internal_labelstring

The state the ticket is currently in, in a human readable form - visible in Intercom

Example:"With Dev Team"
external_labelstring

The state the ticket is currently in, in a human readable form - visible to customers, in the messenger, email and tickets portal.

Example:"In Progress"
archivedboolean

Whether the ticket state is archived

Example:false
ticket_typesobject

A list of ticket types associated with a given ticket state.

{
  "type": "ticket_state",
  "id": "12",
  "category": "in_progress",
  "internal_label": "With Dev Team",
  "external_label": "In Progress",
  "archived": false,
  "ticket_types": {
    "type": "list",
    "data": [ … ]
  }
}