{
"type": "ticket",
"id": "1295",
"ticket_id": "1390",
"category": "Customer",
"ticket_attributes": {
"name": "example",
"question": "Can I have some help?"
},
"ticket_state": "submitted",
"ticket_type": {
"type": "ticket_type",
"id": "1295",
"category": "Customer",
"name": "Bug",
"description": "A bug that has been reported.",
"icon": "🐞",
"workspace_id": "ecahpwf5",
"ticket_type_attributes": {
"type": "string",
"ticket_type_attributes": [
{
"type": "ticket_type_attribute",
"id": "1",
"workspace_id": "ecahpwf5",
"name": "Title",
"description": "Bug title.",
"data_type": "string",
"input_options": "multiline: true",
"order": 1,
"required_to_create": false,
"required_to_create_for_contacts": false,
"visible_on_create": false,
"visible_to_contacts": false,
"default": true,
"ticket_type_id": 42,
"archived": false,
"created_at": 0,
"updated_at": 0
}
]
},
"archived": false,
"created_at": 0,
"updated_at": 0
},
"contacts": {
"type": "contact.list",
"contacts": [
{
"type": "contact",
"id": "5ba682d23d7cf92bef87bfd4",
"external_id": "f3b87a2e09d514c6c2e79b9a"
}
]
},
"admin_assignee_id": "1295",
"team_assignee_id": "1295",
"created_at": 1663597223,
"updated_at": 1663597260,
"open": true,
"snoozed_until": 1663597260,
"linked_objects": {
"type": "list",
"total_count": 100,
"has_more": false,
"data": [
{
"type": "ticket",
"id": "7583",
"category": "Customer"
}
]
},
"ticket_parts": {
"type": "ticket_part.list",
"ticket_parts": [
{
"type": "ticket_part",
"id": "3",
"part_type": "comment",
"body": "<p>Okay!</p>",
"previous_ticket_state": "submitted",
"ticket_state": "submitted",
"created_at": 1663597223,
"updated_at": 1663597260,
"assigned_to": {
"type": "contact",
"id": "1a2b3c"
},
"author": {
"type": "admin",
"id": "274",
"name": "Operator",
"email": "operator+abcd1234@intercom.io"
},
"attachments": [
{
"type": "upload",
"name": "example.png",
"url": "https://picsum.photos/200/300",
"content_type": "image/png",
"filesize": 100,
"width": 100,
"height": 100
}
],
"external_id": "abcd1234",
"redacted": false
}
],
"total_count": 2
},
"is_shared": true
}