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Create or Update Tag Request Payload

Intercom API (Unstable)

The intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL

https://developers.intercom.com

License

MIT

Languages
Servers
The production API server

https://api.intercom.io/

The european API server

https://api.eu.intercom.io/

The australian API server

https://api.au.intercom.io/

Admins

Everything about your Admins

Operations

AI Content

With the AI Content APIs, you can create and manage External Pages and Content Import Sources for your Fin Content Library.

 

External Pages are pages that you want Fin to be able to answer questions about. The API for External Pages is a great way to ingest into your Fin Content Library pages that are not publicly accessible and hence can't be crawled by Intercom.

 

Content Import Sources are the sources of those pages, and they are used to determine the default audience for the pages (configured via the UI). You should create a Content Import Source for each source of External Pages that you want to ingest into your Fin Content Library.

 

You can then iterate through the content from that source via its API and POST it to the External Pages endpoint. That endpoint has an external_id parameter which allows you to specify the identifier from the source. The endpoint will then either create a new External Page or update an existing one as appropriate.",

Operations

Articles

Everything about your Articles

Operations

Internal Articles

Everything about your Internal Articles

Operations

Away Status Reasons

Everything about your away status reasons

Operations

Companies

Everything about your Companies

Operations

Contacts

Everything about your contacts

Operations

Conversations

Everything about your Conversations

Operations

Custom Channel Events

With the closed beta "Custom Channel" integration, you can bring Fin and Intercom capabilities to your own platform via API, enabling powerful custom integrations.

Intercom treats your integration like any other Intercom channel, allowing your application and Intercom to exchange events seamlessly. This makes it possible, for example, for your users to interact with Fin directly within your own application’s UI.

Note: If you are interested in joining our closed beta and have a use case to integrate with "Fin over API", please reach out to your account manager or our support team for further information.

Operations

Custom Object Instances

Everything about your Custom Object instances.

Permission Requirements

From now on, to access this endpoint, you need additional permissions. Please head over to the Developer Hub app package authentication settings to configure the required permissions.

Operations

Data Attributes

Everything about your Data Attributes

Operations

Data Events

Everything about your Data Events

Operations

Data Export

Everything about your Data Exports

Operations

Help Center

Everything about your Help Center

Operations

Jobs

Everything about jobs

Operations

Messages

Everything about your messages

Operations

News

Everything about your News

Operations

Notes

Everything about your Notes

Operations

Segments

Everything about your Segments

Operations

Subscription Types

Everything about subscription types

Operations

Switch

Everything about Switch

Operations

Tags

Everything about tags

Operations

Teams

Everything about your Teams

Operations

Ticket States

Everything about your ticket states

Operations

Ticket Type Attributes

Everything about your ticket type attributes

Operations

Ticket Types

Everything about your ticket types

Operations

Tickets

Everything about your tickets

Operations

Visitors

Everything about your Visitors

Operations

Models

Create Or Update Custom Object Instance Request Payload

Payload to create or update a Custom Object instance

external_idstring

A unique identifier for the Custom Object instance in the external system it originated from.

external_created_atinteger or null(date-time)

The time when the Custom Object instance was created in the external system it originated from.

Example: 1571672154
external_updated_atinteger or null(date-time)

The time when the Custom Object instance was last updated in the external system it originated from.

Example: 1571672154
custom_attributesobject or null

The custom attributes which are set for the Custom Object instance.

{
  "external_id": "string",
  "external_created_at": 1571672154,
  "external_updated_at": 1571672154,
  "custom_attributes": {
    "property1": "string",
    "property2": "string"
  }
}

Create or Update Tag Request Payload

You can create or update an existing tag.

namestringrequired

The name of the tag, which will be created if not found, or the new name for the tag if this is an update request. Names are case insensitive.

Example: "Independent"
idstring

The id of tag to updates.

Example: "656452352"
{
  "name": "Independent",
  "id": "656452352"
}

Create Phone Switch Request Payload

You can create an phone switch

phonestringrequired

Phone number in E.164 format, that will receive the SMS to continue the conversation in the Messenger.

Example: "+1 1234567890"
custom_attributesobject(Custom Attributes)

An object containing the different custom attributes associated to the conversation as key-value pairs. For relationship attributes the value will be a list of custom object instance models.

Example: {"paid_subscriber":true,"monthly_spend":155.5,"team_mates":9,"start_date_iso8601":"2023-03-04T09:46:14Z","end_date_timestamp":1677923174}
{
  "phone": "+1 1234567890",
  "custom_attributes": {
    "paid_subscriber": true,
    "monthly_spend": 155.5,
    "team_mates": 9,
    "start_date_iso8601": "2023-03-04T09:46:14Z",
    "end_date_timestamp": 1677923174
  }
}

WhatsApp

Operations