Tickets API
We are adding a new Tickets API to the Intercom API. This API allows you to create, update, and retrieve tickets. You can also add notes to tickets, and manage ticket types and ticket type attributes.
Ticket Webhooks
As part of the Tickets API release, we are also adding the following related webhooks:
| Topic | Description |
|---|---|
| ticket.created | Fires when a ticket is created. |
| ticket.note.created | Fires when a note is added to a ticket. |
| ticket.state.updated | Fires when a ticket's status is updated. |
| ticket.contact.attached | Fires when a contact is attached to a ticket. |
| ticket.admin.assigned | Fires when a ticket is assigned to a teammate. |
| ticket.team.assigned | Fires when a ticket is assigned to a team. |
| ticket.contact.detached | Fires when a contact is detached from a ticket. |
| ticket.attribute.updated | Fires when a ticket's attribute is updated. |
| ticket.admin.replied | Fires when a teammate replies to a ticket. |
| ticket.contact.replied | Fires when a contact replies to a ticket. |