# Reply to a conversation

You can reply to a conversation with a message from an admin or on behalf of a contact, or with a note for admins.

{% admonition type="warning" name="Bot replies to inbound email" %}
By default, bot or Operator replies to an inbound email conversation aren't sent to your customer. The reply is stored as an unnotifiable bot comment, and no seen receipt is generated until an email is actually delivered.

To send these replies as outbound emails, reach out to your accounts team to enable the email-reply feature flag for your workspace.
{% /admonition %}

Endpoint: POST /conversations/{conversation_id}/reply
Version: 2.15
Security: bearerAuth

## Header parameters:

  - `Intercom-Version` (string)
    Intercom API version.By default, it's equal to the version set in the app package.
    Enum: "1.0", "1.1", "1.2", "1.3", "1.4", "2.0", "2.1", "2.2", "2.3", "2.4", "2.5", "2.6", "2.7", "2.8", "2.9", "2.10", "2.11", "2.12", "2.13", "2.14", "2.15", "Preview"

## Path parameters:

  - `conversation_id` (string, required)
    The Intercom provisioned identifier for the conversation or the string "last" to reply to the last part of the conversation
    Example: "123 or \"last\""

## Request fields (application/json):

  - `body` ((Contact Reply (Intercom User ID (object) or Email (object) or User ID (object))) or Admin Reply (object))
    - `message_type` (string, required)
      Enum: "comment", "note", "quick_reply"
    - `type` (string, required)
      Enum: "admin"
    - `body` (string)
      The text body of the reply. Notes accept some HTML formatting. Must be present for comment and note message types.
      Example: "Hello there!"
    - `admin_id` (string, required)
      The id of the admin who is authoring the comment.
      Example: "3156780"
    - `created_at` (integer)
      The time the reply was created. If not provided, the current time will be used.
      Example: 1590000000
    - `reply_options` (array)
      The quick reply options to display to the end user. Must be present for quick_reply message types.
    - `reply_options.text` (string, required)
      The text to display in this quick reply option.
    - `reply_options.uuid` (string, required)
      A unique identifier for this quick reply option. This value will be available within the metadata of the comment conversation part that is created when a user clicks on this reply option.
    - `attachment_urls` (array)
      A list of image URLs that will be added as attachments. You can include up to 10 URLs.
    - `attachment_files` (array)
      A list of files that will be added as attachments. You can include up to 10 files
    - `attachment_files.content_type` (string)
      The content type of the file
      Example: "application/json"
    - `attachment_files.data` (string)
      The base64 encoded file data.
      Example: "ewogICJ0ZXN0IjogMQp9"
    - `attachment_files.name` (string)
      The name of the file.
      Example: "test.json"
    - `skip_notifications` (boolean)
      Option to disable notifications when replying to a conversation.
      Example: true

## Response 200 fields (application/json):

  - `type` (string)
    Always conversation.
    Example: "conversation"

  - `id` (string)
    The id representing the conversation.
    Example: "1295"

  - `title` (string,null)
    The title given to the conversation.
    Example: "Conversation Title"

  - `created_at` (integer)
    The time the conversation was created.
    Example: 1663597223

  - `updated_at` (integer)
    The last time the conversation was updated.
    Example: 1663597260

  - `waiting_since` (integer,null)
    The last time a Contact responded to an Admin. In other words, the time a customer started waiting for a response. Set to null if last reply is from an Admin.
    Example: 1663597260

  - `snoozed_until` (integer,null)
    If set this is the time in the future when this conversation will be marked as open. i.e. it will be in a snoozed state until this time. i.e. it will be in a snoozed state until this time.
    Example: 1663597260

  - `open` (boolean)
    Indicates whether a conversation is open (true) or closed (false).
    Example: true

  - `state` (string)
    Can be set to "open", "closed" or "snoozed".
    Enum: "open", "closed", "snoozed"

  - `read` (boolean)
    Indicates whether a conversation has been read.
    Example: true

  - `priority` (string)
    If marked as priority, it will return priority or else not_priority.
    Enum: "priority", "not_priority"

  - `admin_assignee_id` (integer,null)
    The id of the admin assigned to the conversation. If it's not assigned to an admin it will return null.

  - `team_assignee_id` (integer,null)
    The id of the team assigned to the conversation. If it's not assigned to a team it will return null.
    Example: 5017691

  - `company` (object)
    Companies allow you to represent organizations using your product. Each company will have its own description and be associated with contacts. You can fetch, create, update and list companies.

  - `company.type` (string)
    Value is company
    Enum: "company"

  - `company.id` (string)
    The Intercom defined id representing the company.
    Example: "531ee472cce572a6ec000006"

  - `company.name` (string)
    The name of the company.
    Example: "Blue Sun"

  - `company.app_id` (string)
    The Intercom defined code of the workspace the company is associated to.
    Example: "ecahpwf5"

  - `company.plan` (object)

  - `company.plan.type` (string)
    Value is always "plan"
    Example: "plan"

  - `company.plan.id` (string)
    The id of the plan
    Example: "269315"

  - `company.plan.name` (string)
    The name of the plan
    Example: "Pro"

  - `company.company_id` (string)
    The company id you have defined for the company.
    Example: "6"

  - `company.remote_created_at` (integer)
    The time the company was created by you.
    Example: 1663597223

  - `company.created_at` (integer)
    The time the company was added in Intercom.
    Example: 1663597223

  - `company.updated_at` (integer)
    The last time the company was updated.
    Example: 1663597223

  - `company.last_request_at` (integer)
    The time the company last recorded making a request.
    Example: 1663597223

  - `company.size` (integer)
    The number of employees in the company.
    Example: 100

  - `company.website` (string)
    The URL for the company website.
    Example: "https://www.intercom.com"

  - `company.industry` (string)
    The industry that the company operates in.
    Example: "Software"

  - `company.monthly_spend` (integer)
    How much revenue the company generates for your business.
    Example: 100

  - `company.session_count` (integer)
    How many sessions the company has recorded.
    Example: 100

  - `company.user_count` (integer)
    The number of users in the company.
    Example: 100

  - `company.custom_attributes` (object)
    The custom attributes you have set on the company.
    Example: {"paid_subscriber":true,"monthly_spend":155.5,"team_mates":9}

  - `company.tags` (object)
    The list of tags associated with the company

  - `company.tags.type` (string)
    The type of the object
    Enum: "tag.list"

  - `company.tags.tags` (array)

  - `company.tags.tags.type` (string)
    value is "tag"
    Example: "tag"

  - `company.tags.tags.id` (string)
    The id of the tag
    Example: "123456"

  - `company.tags.tags.name` (string)
    The name of the tag
    Example: "Test tag"

  - `company.segments` (object)
    The list of segments associated with the company

  - `company.segments.type` (string)
    The type of the object
    Enum: "segment.list"

  - `company.segments.segments` (array)

  - `company.segments.segments.type` (string)
    The type of object.
    Enum: "segment"

  - `company.segments.segments.id` (string)
    The unique identifier representing the segment.
    Example: "56203d253cba154d39010062"

  - `company.segments.segments.name` (string)
    The name of the segment.
    Example: "Active"

  - `company.segments.segments.created_at` (integer)
    The time the segment was created.
    Example: 1394621988

  - `company.segments.segments.updated_at` (integer)
    The time the segment was updated.
    Example: 1394622004

  - `company.segments.segments.person_type` (string)
    Type of the contact: contact (lead) or user.
    Enum: "contact", "user"

  - `company.segments.segments.count` (integer,null)
    The number of items in the user segment. It's returned when include_count=true is included in the request.
    Example: 3

  - `tags` (object)
    A list of tags objects associated with a conversation

  - `tags.type` (string)
    The type of the object
    Enum: same as `company.tags.type` (1 values)

  - `tags.tags` (array)
    A list of tags objects associated with the conversation.

  - `tags.tags.type` (string)
    value is "tag"
    Example: "tag"

  - `tags.tags.id` (string)
    The id of the tag
    Example: "123456"

  - `tags.tags.name` (string)
    The name of the tag
    Example: "Test tag"

  - `tags.tags.applied_at` (integer,null)
    The time when the tag was applied to the object. Only present when the tag is returned as part of a tagging operation on a contact, conversation, or ticket.
    Example: 1663597223

  - `tags.tags.applied_by` (object,null)
    The admin who applied the tag. Only present when the tag is returned as part of a tagging operation on a contact, conversation, or ticket.

  - `tags.tags.applied_by.type` (string)
    Example: "contact"

  - `tags.tags.applied_by.id` (string,null)
    Example: "1a2b3c"

  - `conversation_rating` (object,null)
    The Conversation Rating object which contains information on the rating and/or remark added by a Contact and the Admin assigned to the conversation.

  - `conversation_rating.rating` (integer)
    The rating, between 1 and 5, for the conversation.
    Example: 5

  - `conversation_rating.remark` (string)
    An optional field to add a remark to correspond to the number rating

  - `conversation_rating.created_at` (integer)
    The time the rating was requested in the conversation being rated.
    Example: 1671028894

  - `conversation_rating.updated_at` (integer)
    The time the rating was last updated.
    Example: 1671028894

  - `conversation_rating.contact` (object)
    reference to contact object

  - `conversation_rating.contact.type` (string)
    always contact
    Enum: "contact"

  - `conversation_rating.contact.id` (string)
    The unique identifier for the contact which is given by Intercom.
    Example: "5ba682d23d7cf92bef87bfd4"

  - `conversation_rating.contact.external_id` (string,null)
    The unique identifier for the contact which is provided by the Client.
    Example: "70"

  - `conversation_rating.teammate` (object)
    reference to another object

  - `conversation_rating.teammate.type` (string)
    Example: "contact"

  - `conversation_rating.teammate.id` (string,null)
    Example: "1a2b3c"

  - `source` (object)
    The type of the conversation part that started this conversation. Can be Contact, Admin, Campaign, Automated or Operator initiated.

  - `source.type` (string)
    This includes conversation, email, facebook, instagram, phone_call, phone_switch, push, sms, twitter and whatsapp.
    Enum: "conversation", "email", "facebook", "instagram", "phone_call", "phone_switch", "push", "sms", "twitter", "whatsapp"

  - `source.id` (string)
    The id representing the message.
    Example: "3"

  - `source.delivered_as` (string)
    The conversation's initiation type. Possible values are customer_initiated, campaigns_initiated (legacy campaigns), operator_initiated (Custom bot), automated (Series and other outbounds with dynamic audience message) and admin_initiated (fixed audience message, ticket initiated by an admin, group email).
    Example: "operator_initiated"

  - `source.subject` (string)
    Optional. The message subject. For Twitter, this will show a generic message regarding why the subject is obscured. In webhook payloads for API version 2.15+, this field returns plain text.

  - `source.body` (string)
    The message body, which may contain HTML. For Twitter, this will show a generic message regarding why the body is obscured. In webhook payloads for API version 2.15+, this field returns plain text.
    Example: "<p>Hey there!</p>"

  - `source.author` (object)
    The object who initiated the conversation, which can be a Contact, Admin or Team. Bots and campaigns send messages on behalf of Admins or Teams. For Twitter, this will be blank.

  - `source.author.type` (string)
    The type of the author
    Example: "admin"

  - `source.author.id` (string)
    The id of the author
    Example: "274"

  - `source.author.name` (string,null)
    The name of the author
    Example: "Operator"

  - `source.author.email` (string)
    The email of the author
    Example: "operator+abcd1234@intercom.io"

  - `source.author.from_ai_agent` (boolean)
    If this conversation part was sent by the AI Agent
    Example: true

  - `source.author.is_ai_answer` (boolean)
    If this conversation part body was generated by the AI Agent

  - `source.attachments` (array)
    A list of attachments for the part.

  - `source.attachments.type` (string)
    The type of attachment
    Example: "upload"

  - `source.attachments.name` (string)
    The name of the attachment
    Example: "example.png"

  - `source.attachments.url` (string)
    The URL of the attachment
    Example: "https://picsum.photos/200/300"

  - `source.attachments.content_type` (string)
    The content type of the attachment
    Example: "image/png"

  - `source.attachments.filesize` (integer)
    The size of the attachment
    Example: 100

  - `source.attachments.width` (integer)
    The width of the attachment
    Example: 100

  - `source.attachments.height` (integer)
    The height of the attachment
    Example: 100

  - `source.url` (string,null)
    The URL where the conversation was started. For Twitter, Email, and Bots, this will be blank.

  - `source.redacted` (boolean)
    Whether or not the source message has been redacted. Only applicable for contact initiated messages.

  - `contacts` (object)
    The list of contacts (users or leads) involved in this conversation. This will only contain one customer unless more were added via the group conversation feature.

  - `contacts.type` (string)
    Enum: "contact.list"

  - `contacts.contacts` (array)
    The list of contacts (users or leads) involved in this conversation. This will only contain one customer unless more were added via the group conversation feature.

  - `teammates` (object,null)
    The list of teammates who participated in the conversation (wrote at least one conversation part).

  - `teammates.type` (string)
    The type of the object - admin.list.
    Example: "admin.list"

  - `teammates.teammates` (array)
    The list of teammates who participated in the conversation (wrote at least one conversation part).

  - `custom_attributes` (object)
    An object containing the different custom attributes associated to the conversation as key-value pairs. For relationship attributes the value will be a list of custom object instance models. System-defined attributes such as "CX Score rating" and "CX Score explanation" may also be included.
    Example: {"paid_subscriber":true,"monthly_spend":155.5,"team_mates":9,"start_date_iso8601":"2023-03-04T09:46:14Z","end_date_timestamp":1677923174,"CX Score rating":4,"CX Score explanation":"The conversation was resolved quickly and the customer expressed satisfaction with the outcome."}

  - `first_contact_reply` (object,null)
    An object containing information on the first users message. For a contact initiated message this will represent the users original message.

  - `first_contact_reply.created_at` (integer)
    Example: 1663597223

  - `first_contact_reply.type` (string)
    Example: "conversation"

  - `first_contact_reply.url` (string,null)
    Example: "https://developers.intercom.com/"

  - `sla_applied` (object,null)
    The SLA Applied object contains the details for which SLA has been applied to this conversation.
Important: if there are any canceled sla_events for the conversation - meaning an SLA has been manually removed from a conversation, the sla_status will always be returned as null.

  - `sla_applied.type` (string)
    object type
    Example: "conversation_sla_summary"

  - `sla_applied.sla_name` (string)
    The name of the SLA as given by the teammate when it was created.

  - `sla_applied.sla_status` (string)
    SLA statuses:
            - hit: If there’s at least one hit event in the underlying sla_events table, and no “missed” or “canceled” events for the conversation.
            - missed: If there are any missed sla_events for the conversation and no canceled events. If there’s even a single missed sla event, the status will always be missed. A missed status is not applied when the SLA expires, only the next time a teammate replies.
            - active: An SLA has been applied to a conversation, but has not yet been fulfilled. SLA status is active only if there are no “hit, “missed”, or “canceled” events.
    Enum: "hit", "missed", "cancelled", "active"

  - `statistics` (object,null)
    A Statistics object containing all information required for reporting, with timestamps and calculated metrics.

  - `statistics.type` (string)
    Example: "conversation_statistics"

  - `statistics.time_to_assignment` (integer)
    Duration until last assignment before first admin reply. In seconds.
    Example: 2310

  - `statistics.time_to_admin_reply` (integer)
    Duration until first admin reply. Subtracts out of business hours. In seconds.
    Example: 2310

  - `statistics.time_to_first_close` (integer)
    Duration until conversation was closed first time. Subtracts out of business hours. In seconds.
    Example: 2310

  - `statistics.time_to_last_close` (integer)
    Duration until conversation was closed last time. Subtracts out of business hours. In seconds.
    Example: 2310

  - `statistics.median_time_to_reply` (integer)
    Median based on all admin replies after a contact reply. Subtracts out of business hours. In seconds.
    Example: 2310

  - `statistics.first_contact_reply_at` (integer)
    Time of first text conversation part from a contact.
    Example: 1663597233

  - `statistics.first_assignment_at` (integer)
    Time of first assignment after first_contact_reply_at.
    Example: 1663597233

  - `statistics.first_admin_reply_at` (integer)
    Time of first admin reply after first_contact_reply_at.
    Example: 1663597233

  - `statistics.first_close_at` (integer)
    Time of first close after first_contact_reply_at.
    Example: 1663597233

  - `statistics.last_assignment_at` (integer)
    Time of last assignment after first_contact_reply_at.
    Example: 1663597233

  - `statistics.last_assignment_admin_reply_at` (integer)
    Time of first admin reply since most recent assignment.
    Example: 1663597233

  - `statistics.last_contact_reply_at` (integer)
    Time of the last conversation part from a contact.
    Example: 1663597233

  - `statistics.last_admin_reply_at` (integer)
    Time of the last conversation part from an admin.
    Example: 1663597233

  - `statistics.last_close_at` (integer)
    Time of the last conversation close.
    Example: 1663597233

  - `statistics.last_closed_by_id` (string)
    The last admin who closed the conversation. Returns a reference to an Admin object.
    Example: "c3po"

  - `statistics.count_reopens` (integer)
    Number of reopens after first_contact_reply_at.
    Example: 1

  - `statistics.count_assignments` (integer)
    Number of assignments after first_contact_reply_at.
    Example: 1

  - `statistics.count_conversation_parts` (integer)
    Total number of conversation parts.
    Example: 1

  - `statistics.assigned_team_first_response_time` (array)
    An array of conversation response time objects

  - `statistics.assigned_team_first_response_time.team_id` (integer)
    Id of the assigned team.
    Example: 100

  - `statistics.assigned_team_first_response_time.team_name` (string)
    Name of the assigned Team, null if team does not exist, Unassigned if no team is assigned.
    Example: "Team One"

  - `statistics.assigned_team_first_response_time.response_time` (integer)
    First response time of assigned team in seconds.
    Example: 2310

  - `statistics.assigned_team_first_response_time_in_office_hours` (array)
    An array of conversation response time objects within office hours

  - `statistics.handling_time` (integer)
    Time from conversation assignment to conversation close in seconds.
    Example: 2310

  - `statistics.adjusted_handling_time` (integer,null)
    Adjusted handling time for conversation in seconds. This is the active handling time excluding idle periods when teammates are not actively working on the conversation.
    Example: 1800

  - `conversation_parts` (object)
    A list of Conversation Part objects for each part message in the conversation. This is only returned when Retrieving a Conversation, and ignored when Listing all Conversations. There is a limit of 500 parts.

  - `conversation_parts.type` (string)
    Enum: "conversation_part.list"

  - `conversation_parts.conversation_parts` (array)
    A list of Conversation Part objects for each part message in the conversation. This is only returned when Retrieving a Conversation, and ignored when Listing all Conversations. There is a limit of 500 parts.

  - `conversation_parts.conversation_parts.type` (string)
    Always conversation_part
    Example: "conversation_part"

  - `conversation_parts.conversation_parts.id` (string)
    The id representing the conversation part.
    Example: "3"

  - `conversation_parts.conversation_parts.part_type` (string)
    The type of conversation part.
    Example: "comment"

  - `conversation_parts.conversation_parts.body` (string,null)
    The message body, which may contain HTML. For Twitter, this will show a generic message regarding why the body is obscured. In webhook payloads for API version 2.15+, this field returns plain text.
    Example: "<p>Okay!</p>"

  - `conversation_parts.conversation_parts.created_at` (integer)
    The time the conversation part was created.
    Example: 1663597223

  - `conversation_parts.conversation_parts.updated_at` (integer)
    The last time the conversation part was updated.
    Example: 1663597260

  - `conversation_parts.conversation_parts.notified_at` (integer)
    The time the user was notified with the conversation part.
    Example: 1663597260

  - `conversation_parts.conversation_parts.assigned_to` (object)
    reference to another object

  - `conversation_parts.conversation_parts.author` (object)
    The object who initiated the conversation, which can be a Contact, Admin or Team. Bots and campaigns send messages on behalf of Admins or Teams. For Twitter, this will be blank.

  - `conversation_parts.conversation_parts.attachments` (array)
    A list of attachments for the part.

  - `conversation_parts.conversation_parts.external_id` (string,null)
    The external id of the conversation part
    Example: "abcd1234"

  - `conversation_parts.conversation_parts.redacted` (boolean)
    Whether or not the conversation part has been redacted.

  - `conversation_parts.conversation_parts.email_message_metadata` (object)
    Contains metadata if the message was sent as an email

  - `conversation_parts.conversation_parts.email_message_metadata.subject` (string)
    The subject of the email
    Example: "Question about my order"

  - `conversation_parts.conversation_parts.email_message_metadata.email_address_headers` (array)
    A list of an email address headers.

  - `conversation_parts.conversation_parts.email_message_metadata.email_address_headers.type` (string)
    The type of email address header
    Example: "from"

  - `conversation_parts.conversation_parts.email_message_metadata.email_address_headers.email_address` (string)
    The email address
    Example: "jdoe@example.com"

  - `conversation_parts.conversation_parts.email_message_metadata.email_address_headers.name` (string,null)
    The name associated with the email address
    Example: "Joe Example"

  - `conversation_parts.conversation_parts.email_message_metadata.message_id` (string,null)
    The unique identifier for the email message as specified in the Message-ID header
    Example: "<CADKw7xrXzqSn8v3mP8K8Q8yZ6K8Q8yZ6@mail.gmail.com>"

  - `conversation_parts.conversation_parts.metadata` (object)
    Metadata for a conversation part

  - `conversation_parts.conversation_parts.metadata.quick_reply_options` (array)
    The quick reply options sent by the Admin or bot, presented in this conversation part.

  - `conversation_parts.conversation_parts.metadata.quick_reply_options.translations` (object,null)
    The translations for the quick reply option.
    Example: {"en":"Hello","fr":"Bonjour"}

  - `conversation_parts.conversation_parts.metadata.quick_reply_options.text` (string, required)
    The text to display in this quick reply option.

  - `conversation_parts.conversation_parts.metadata.quick_reply_options.uuid` (string, required)
    A unique identifier for this quick reply option. This value will be available within the metadata of the comment conversation part that is created when a user clicks on this reply option.

  - `conversation_parts.conversation_parts.metadata.quick_reply_uuid` (string)
    The unique identifier for the quick reply option that was clicked by the end user.
    Example: "123e4567-e89b-12d3-a456-426614174000"

  - `conversation_parts.conversation_parts.state` (string)
    Indicates the current state of conversation when the conversation part was created.
    Enum: same as `state` (3 values)

  - `conversation_parts.conversation_parts.tags` (array,null)
    A list of tags objects associated with the conversation part.

  - `conversation_parts.conversation_parts.event_details` (object) — one of:
    - Part type - conversation_attribute_updated_by_workflow:
      - `workflow` (object)
      - `workflow.name` (string)
        Name of the workflow
        Example: "Workflow 1"
      - `attribute` (object)
      - `attribute.name` (string)
        Name of the CDA updated
        Example: "flight_category"
      - `value` (object)
      - `value.name` (string)
        Value of the CDA updated
        Example: "vip_status"
    - Part type - conversation_attribute_updated_by_admin:
      - `attribute` (object)
      - `attribute.name` (string)
        Name of the CDA updated
        Example: "jira_issue_key"
      - `value` (object)
      - `value.name` (string)
        Current value of the CDA updated
        Example: "PROJ-007"
      - `value.previous` (string,null)
        Previous value of the CDA
        Example: "PROJ-006"
    - Part type - conversation_attribute_updated_by_user:
      - `attribute` (object)
      - `attribute.name` (string)
        Name of the CDA updated
        Example: "Priority"
      - `value` (object)
      - `value.name` (string)
        Current value of the CDA updated
        Example: "High"
      - `value.previous` (string,null)
        Previous value of the CDA (null for older events)
        Example: "Medium"
    - Part type - custom_action_started:
      - `action` (object)
      - `action.name` (string)
        Name of the action
        Example: "Jira Create Issue"
    - Part type - custom_action_finished:
      - `action` (object)
      - `action.name` (string)
        Name of the action
        Example: "Jira Create Issue"
      - `action.result` (string)
        Status of the action
        Enum: "success", "failed"
    - Part type - operator_workflow_event:
      - `workflow` (object)
      - `workflow.name` (string)
        The name of the workflow
        Example: "Custom Bot 1"
      - `event` (object)
      - `event.type` (string)
        Type of the workflow event initiated
        Example: "wait_finished"
      - `event.result` (string)
        Result of the workflow event
        Example: "Finsihed waiting"

  - `conversation_parts.conversation_parts.app_package_code` (string,null)
    The app package code if this part was created via API. null if the part was not created via API.
    Example: "test-integration"

  - `conversation_parts.total_count` (integer)
    Example: 1

  - `linked_objects` (object)
    An object containing metadata about linked conversations and linked tickets. Up to 1000 can be returned.

  - `linked_objects.type` (string)
    Always list.
    Enum: "list"

  - `linked_objects.total_count` (integer)
    The total number of linked objects.
    Example: 100

  - `linked_objects.has_more` (boolean)
    Whether or not there are more linked objects than returned.

  - `linked_objects.data` (array)
    An array containing the linked conversations and linked tickets.

  - `linked_objects.data.type` (string)
    ticket or conversation
    Enum: "ticket", "conversation"

  - `linked_objects.data.id` (string)
    The ID of the linked object
    Example: "7583"

  - `linked_objects.data.category` (string,null)
    Category of the Linked Ticket Object.
    Enum: "Customer", "Back-office", "Tracker", null

  - `ai_agent_participated` (boolean)
    Indicates whether the AI Agent participated in the conversation.
    Example: true

  - `ai_agent` (object)
    Data related to AI Agent involvement in the conversation.

  - `ai_agent.source_type` (string,null)
    The type of the source that triggered AI Agent involvement in the conversation.
    Enum: "essentials_plan_setup", "profile", "workflow", "workflow_preview", "fin_preview"

  - `ai_agent.source_title` (string,null)
    The title of the source that triggered AI Agent involvement in the conversation. If this is essentials_plan_setup then it will return null.
    Example: "My AI Workflow"

  - `ai_agent.last_answer_type` (string,null)
    The type of the last answer delivered by AI Agent. If no answer was delivered then this will return null
    Enum: null, "ai_answer", "custom_answer"

  - `ai_agent.resolution_state` (string,null)
    The resolution state of AI Agent. If no AI or custom answer has been delivered then this will return null.
    Enum: "assumed_resolution", "confirmed_resolution", "escalated", "negative_feedback", "procedure_handoff", null

  - `ai_agent.rating` (integer,null)
    The customer satisfaction rating given to AI Agent, from 1-5.
    Example: 4

  - `ai_agent.rating_remark` (string,null)
    The customer satisfaction rating remark given to AI Agent.
    Example: "Very helpful!"

  - `ai_agent.created_at` (integer,null)
    The time when the AI agent rating was created.
    Example: 1663597260

  - `ai_agent.updated_at` (integer,null)
    The time when the AI agent rating was last updated.
    Example: 1663597260

  - `ai_agent.content_sources` (object)

  - `ai_agent.content_sources.type` (string)
    Enum: "content_source.list"

  - `ai_agent.content_sources.total_count` (integer)
    The total number of content sources used by AI Agent in the conversation.
    Example: 1

  - `ai_agent.content_sources.content_sources` (array)
    The content sources used by AI Agent in the conversation.

  - `ai_agent.content_sources.content_sources.content_type` (string)
    The type of the content source.
    Enum: "file", "article", "external_content", "content_snippet", "workflow_connector_action"

  - `ai_agent.content_sources.content_sources.url` (string)
    The internal URL linking to the content source for teammates.
    Example: "/fin-ai-agent/content?content=content_snippet&id=3234924"

  - `ai_agent.content_sources.content_sources.title` (string)
    The title of the content source.
    Example: "My internal content snippet"

  - `ai_agent.content_sources.content_sources.locale` (string)
    The ISO 639 language code of the content source.
    Example: "en"

## Response 401 fields (application/json):

  - `type` (string, required)
    The type is error.list
    Example: "error.list"

  - `request_id` (string,null)
    Example: "f93ecfa8-d08a-4325-8694-89aeb89c8f85"

  - `errors` (array, required)
    An array of one or more error objects

  - `errors.code` (string, required)
    A string indicating the kind of error, used to further qualify the HTTP response code
    Example: "unauthorized"

  - `errors.message` (string,null)
    Optional. Human readable description of the error.
    Example: "Access Token Invalid"

  - `errors.field` (string,null)
    Optional. Used to identify a particular field or query parameter that was in error.
    Example: "email"