Conversation Scorecard Evaluator

A single evaluator within a scorecard, including its result for this conversation.

evaluator_idstring

The unique identifier of the evaluator (criterion) within the scorecard.

Example:"54321"

namestring or null

The name of the evaluator (criterion). Null if the evaluator's name could not be resolved.

Example:"Tone of voice"

resultobject or null(Conversation Scorecard Evaluator Result)

The evaluator's result for this conversation. Null if the evaluator was not scored.

{
  "evaluator_id": "54321",
  "name": "Tone of voice",
  "result": {
    "value": "pass",
    "value_label": "Pass",
    "source": "ai",
    "reasoning": "The agent acknowledged the issue and resolved it within the same response.",
    "reasons": [ … ],
    "other_text": "Agent acknowledged the issue but missed the follow-up question about billing."
  }
}