# List handling events

List all pause/resume events for a conversation. These events track when teammates paused or resumed handling a conversation.
Requires the `read_conversations` OAuth scope.

Endpoint: GET /conversations/{id}/handling_events
Version: Preview
Security: bearerAuth

## Path parameters:

  - `id` (string, required)
    The identifier for the conversation as given by Intercom.

## Header parameters:

  - `Intercom-Version` (string)

## Response 200 fields (application/json):

  - `handling_events` (array)
    Array of handling events

  - `handling_events.teammate` (object, required)
    A reference to a teammate (admin, team, or bot)

  - `handling_events.teammate.type` (string, required)
    The type of teammate
    Enum: "admin", "team", "bot"

  - `handling_events.teammate.id` (integer, required)
    The unique identifier of the teammate
    Example: 123

  - `handling_events.teammate.name` (string, required)
    The display name of the teammate
    Example: Jane Example

  - `handling_events.teammate.email` (string)
    The email address of the teammate (optional for teams/bots)
    Example: jane@example.com

  - `handling_events.type` (string, required)
    The type of handling event
    Enum: "paused", "resumed"

  - `handling_events.timestamp` (string, required)
    ISO8601 timestamp when the event occurred
    Example: 2026-01-09T09:00:00Z

  - `handling_events.reason` (string)
    Optional reason for the event (e.g., "Paused", "Away")
    Example: Paused

## Response 401 fields (application/json):

  - `type` (string, required)
    The type is error.list
    Example: error.list

  - `request_id` (string)
    Example: f93ecfa8-d08a-4325-8694-89aeb89c8f85

  - `errors` (array, required)
    An array of one or more error objects

  - `errors.code` (string, required)
    A string indicating the kind of error, used to further qualify the HTTP response code
    Example: unauthorized

  - `errors.message` (string)
    Optional. Human readable description of the error.
    Example: Access Token Invalid

  - `errors.field` (string)
    Optional. Used to identify a particular field or query parameter that was in error.
    Example: email

## Response 404 fields (application/json):

  - `type` (string, required)
    The type is error.list
    Example: error.list

  - `request_id` (string)
    Example: f93ecfa8-d08a-4325-8694-89aeb89c8f85

  - `errors` (array, required)
    An array of one or more error objects

  - `errors.code` (string, required)
    A string indicating the kind of error, used to further qualify the HTTP response code
    Example: unauthorized

  - `errors.message` (string)
    Optional. Human readable description of the error.
    Example: Access Token Invalid

  - `errors.field` (string)
    Optional. Used to identify a particular field or query parameter that was in error.
    Example: email