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Intercom API (Unstable)

The intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL https://developers.intercom.com
License MIT
Languages
Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/

Admins

Everything about your Admins

Operations

AI Content

With the AI Content APIs, you can create and manage External Pages and Content Import Sources for your Fin Content Library.

 

External Pages are pages that you want Fin to be able to answer questions about. The API for External Pages is a great way to ingest into your Fin Content Library pages that are not publicly accessible and hence can't be crawled by Intercom.

 

Content Import Sources are the sources of those pages, and they are used to determine the default audience for the pages (configured via the UI). You should create a Content Import Source for each source of External Pages that you want to ingest into your Fin Content Library.

 

You can then iterate through the content from that source via its API and POST it to the External Pages endpoint. That endpoint has an external_id parameter which allows you to specify the identifier from the source. The endpoint will then either create a new External Page or update an existing one as appropriate.",

Operations

Articles

Everything about your Articles

Operations

Companies

Everything about your Companies

Operations

Contacts

Everything about your contacts

Operations

Conversations

Everything about your Conversations

Operations

Custom Object Instances

Everything about your Custom Object instances.

Operations

Data Attributes

Everything about your Data Attributes

Operations

Data Events

Everything about your Data Events

Operations

Data Export

Everything about your Data Exports

Operations

Help Center

Everything about your Help Center

Operations

Messages

Everything about your messages

Operations

News

Everything about your News

Operations

Notes

Everything about your Notes

Operations

Note

Notes allow you to annotate and comment on your contacts.

typestring

String representing the object's type. Always has the value note.

Example: "note"
idstring

The id of the note.

Example: "17495962"
created_atinteger(timestamp)

The time the note was created.

Example: 1674589321
contactobject or null

Represents the contact that the note was created about.

authorobject or null(Admin)

Admins are teammate accounts that have access to a workspace.

bodystring

The body text of the note.

Example: "<p>Text for the note.</p>"
{
  "type": "note",
  "id": "17495962",
  "created_at": 1674589321,
  "contact": {
    "type": "string",
    "id": "214656d0c743eafcfde7f248"
  },
  "author": {
    "type": "admin",
    "id": "1295",
    "name": "Joe Example",
    "email": "jdoe@example.com",
    "job_title": "Associate",
    "away_mode_enabled": false,
    "away_mode_reassign": false,
    "has_inbox_seat": true,
    "team_ids": [ … ],
    "avatar": "https://picsum.photos/200/300",
    "team_priority_level": { … }
  },
  "body": "<p>Text for the note.</p>"
}

List all notes

Request

You can fetch a list of notes that are associated to a contact.

Path
idintegerrequired

The unique identifier of a contact.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default Unstable
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: Unstable
curl -i -X GET \
  'https://api.intercom.io/contacts/{id}/notes' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: Unstable'

Responses

Successful response

Bodyapplication/json
typestring

String representing the object's type. Always has the value list.

Example: "list"
dataArray of objects(Note)

An array of notes.

total_countinteger

A count of the total number of notes.

Example: 1
pagesobject or null(Cursor based pages)

Cursor-based pagination is a technique used in the Intercom API to navigate through large amounts of data. A "cursor" or pointer is used to keep track of the current position in the result set, allowing the API to return the data in small chunks or "pages" as needed.

Response
application/json
{
  "type": "list",
  "data": [
    { … },
    { … },
    { … }
  ],
  "total_count": 3,
  "pages": {
    "type": "pages",
    "next": null,
    "page": 1,
    "per_page": 50,
    "total_pages": 1
  }
}

Create a note

Request

You can add a note to a single contact.

Path
idintegerrequired

The unique identifier of a given contact.

Example: 123
Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default Unstable
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: Unstable
Bodyapplication/json
bodystringrequired

The text of the note.

Example: "New note"
contact_idstring

The unique identifier of a given contact.

Example: "123"
admin_idstring

The unique identifier of a given admin.

Example: "123"
curl -i -X POST \
  'https://api.intercom.io/contacts/{id}/notes' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: Unstable' \
  -d '{
    "contact_id": "67506132d5eefd6f04e7d08e",
    "admin_id": 991267584,
    "body": "Hello"
  }'

Responses

Successful response

Bodyapplication/json
typestring

String representing the object's type. Always has the value note.

Example: "note"
idstring

The id of the note.

Example: "17495962"
created_atinteger(timestamp)

The time the note was created.

Example: 1674589321
contactobject or null

Represents the contact that the note was created about.

authorobject or null(Admin)

Admins are teammate accounts that have access to a workspace.

bodystring

The body text of the note.

Example: "<p>Text for the note.</p>"
Response
application/json
{
  "type": "note",
  "id": "34",
  "created_at": 1733321010,
  "contact": {
    "type": "contact",
    "id": "67506132d5eefd6f04e7d08e"
  },
  "author": {
    "type": "admin",
    "id": "991267584",
    "name": "Ciaran124 Lee",
    "email": "admin124@email.com",
    "away_mode_enabled": false,
    "away_mode_reassign": false
  },
  "body": "<p>Hello</p>"
}

Retrieve a note

Request

You can fetch the details of a single note.

Path
idintegerrequired

The unique identifier of a given note

Example: 1
Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default Unstable
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: Unstable
curl -i -X GET \
  'https://api.intercom.io/notes/{id}' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: Unstable'

Responses

Note found

Bodyapplication/json
typestring

String representing the object's type. Always has the value note.

Example: "note"
idstring

The id of the note.

Example: "17495962"
created_atinteger(timestamp)

The time the note was created.

Example: 1674589321
contactobject or null

Represents the contact that the note was created about.

authorobject or null(Admin)

Admins are teammate accounts that have access to a workspace.

bodystring

The body text of the note.

Example: "<p>Text for the note.</p>"
Response
application/json
{
  "type": "note",
  "id": "37",
  "created_at": 1732630192,
  "contact": {
    "type": "contact",
    "id": "675062b0d5eefd6f04e7d14a"
  },
  "author": {
    "type": "admin",
    "id": "991267857",
    "name": "Ciaran339 Lee",
    "email": "admin339@email.com",
    "away_mode_enabled": false,
    "away_mode_reassign": false
  },
  "body": "<p>This is a note.</p>"
}

Segments

Everything about your Segments

Operations

Subscription Types

Everything about subscription types

Operations

Switch

Everything about Switch

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Tags

Everything about tags

Operations