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Conversation Part

Conversation Part

A Conversation Part represents a message in the conversation.

typestring

Always conversation_part

Example:"conversation_part"
idstring

The id representing the conversation part.

Example:"3"
part_typestring

The type of conversation part.

Example:"comment"
bodystring or null

The message body, which may contain HTML. For Twitter, this will show a generic message regarding why the body is obscured.

Example:"<p>Okay!</p>"
created_atinteger, (date-time)

The time the conversation part was created.

Example:1663597223
updated_atinteger, (date-time)

The last time the conversation part was updated.

Example:1663597260
notified_atinteger, (date-time)

The time the user was notified with the conversation part.

Example:1663597260
assigned_toobject or null(Reference)

The assignee this conversation_part assigned the conversation to, as a reference whose type is admin, team or bot. When the part unassigned the conversation, type is nobody_admin and id is null. Null when the part did not change the assignment, or when the assignee has since been deleted.

authorobject(Conversation part author)

The object who initiated the conversation, which can be a Contact, Admin or Team. Bots and campaigns send messages on behalf of Admins or Teams. For Twitter, this will be blank.

attachmentsArray of objects(Conversation part attachments)

A list of attachments for the part.

external_idstring or null

The external id of the conversation part

Example:"abcd1234"
redactedboolean

Whether or not the conversation part has been redacted.

Example:false
{
  "type": "conversation_part",
  "id": "3",
  "part_type": "comment",
  "body": "<p>Okay!</p>",
  "created_at": 1663597223,
  "updated_at": 1663597260,
  "notified_at": 1663597260,
  "assigned_to": {
    "type": "contact",
    "id": "1a2b3c"
  },
  "author": {
    "type": "admin",
    "id": "274",
    "name": "Operator",
    "email": "operator+abcd1234@intercom.io"
  },
  "attachments": [
    { … }
  ],
  "external_id": "abcd1234",
  "redacted": false
}