Update Ticket Request Payload

REST API Reference

You can update a Ticket

ticket_attributesobject

The attributes set on the ticket.

Example:

{
  "_default_title_": "example",
  "_default_description_": "having a problem"
}

statestring

The state of the ticket.

Enum:"in_progress""waiting_on_customer""resolved"

Example:"submitted"

is_sharedboolean

Specify whether the ticket is visible to users.

Example:true

assignmentobject

{
  "ticket_attributes": {
    "_default_title_": "example",
    "_default_description_": "having a problem"
  },
  "state": "submitted",
  "is_shared": true,
  "assignment": {
    "admin_id": "123",
    "assignee_id": "123"
  }
}