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Data Export CSV

Data Export CSV

A CSV output file

user_idstring

The user_id of the user who was sent the message.

user_external_idstring

The external_user_id of the user who was sent the message

company_idstring

The company ID of the user in relation to the message that was sent. Will return -1 if no company is present.

emailstring

The users email who was sent the message.

namestring

The full name of the user receiving the message

ruleset_idstring

The id of the message.

content_idstring

The specific content that was received. In an A/B test each version has its own Content ID.

content_typestring

Email, Chat, Post etc.

content_titlestring

The title of the content you see in your Intercom workspace.

ruleset_version_idstring

As you edit content we record new versions. This ID can help you determine which version of a piece of content that was received.

receipt_idstring

ID for this receipt. Will be included with any related stats in other files to identify this specific delivery of a message.

received_atinteger

Timestamp for when the receipt was recorded.

series_idstring

The id of the series that this content is part of. Will return -1 if not part of a series.

series_titlestring

The title of the series that this content is part of.

node_idstring

The id of the series node that this ruleset is associated with. Each block in a series has a corresponding node_id.

first_replyinteger

The first time a user replied to this message if the content was able to receive replies. Only events within the export job's requested date range are counted.

first_completioninteger

The first time a user completed this message if the content was able to be completed e.g. Tours, Surveys. Only events within the export job's requested date range are counted.

first_series_completioninteger

The first time the series this message was a part of was completed by the user. Only events within the export job's requested date range are counted.

first_series_disengagementinteger

The first time the series this message was a part of was disengaged by the user. Only events within the export job's requested date range are counted.

first_series_exitinteger

The first time the series this message was a part of was exited by the user. Only events within the export job's requested date range are counted.

first_goal_successinteger

The first time the user met this messages associated goal if one exists. Only events within the export job's requested date range are counted.

first_openinteger

The first time the user opened this message. Only events within the export job's requested date range are counted.

first_clickinteger

The first time the series the user clicked on a link within this message. Only events within the export job's requested date range are counted.

first_dismisallinteger

The first time the series the user dismissed this message. Only events within the export job's requested date range are counted.

first_unsubscribeinteger

The first time the user unsubscribed from this message. Only events within the export job's requested date range are counted.

first_hard_bounceinteger

The first time this message hard bounced for this user. Only events within the export job's requested date range are counted.

{
  "user_id": "string",
  "user_external_id": "string",
  "company_id": "string",
  "email": "string",
  "name": "string",
  "ruleset_id": "string",
  "content_id": "string",
  "content_type": "string",
  "content_title": "string",
  "ruleset_version_id": "string",
  "receipt_id": "string",
  "received_at": 0,
  "series_id": "string",
  "series_title": "string",
  "node_id": "string",
  "first_reply": 0,
  "first_completion": 0,
  "first_series_completion": 0,
  "first_series_disengagement": 0,
  "first_series_exit": 0,
  "first_goal_success": 0,
  "first_open": 0,
  "first_click": 0,
  "first_dismisall": 0,
  "first_unsubscribe": 0,
  "first_hard_bounce": 0
}