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Admin Reply

Admin Reply

Payload of the request to reply on behalf of an admin

message_typestringrequired
Enum:"comment""note"
typestringrequired
Value:"admin"
Example:"admin"
bodystring

The text body of the reply. Notes accept some HTML formatting. Must be present for comment and note message types.

Example:"Hello there!"
admin_idstringrequired

The id of the admin who is authoring the comment.

Example:"3156780"
created_atinteger

The time the reply was created. If not provided, the current time will be used.

Example:1590000000
attachment_urlsArray of strings, (uri), <= 10 items

A list of image URLs that will be added as attachments. You can include up to 10 URLs.

attachment_filesArray of objects, <= 10 items(Conversation attachment files)

A list of files that will be added as attachments. You can include up to 10 files

{
  "message_type": "comment",
  "type": "admin",
  "body": "Hello there!",
  "admin_id": "3156780",
  "created_at": 1590000000,
  "attachment_urls": [
    "http://example.com"
  ],
  "attachment_files": [
    { … }
  ]
}