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Update Visitor Request Payload

Intercom API (2.9)

The intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL https://developers.intercom.com
License MIT
Languages
Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/

Admins

Everything about your Admins

Operations

Articles

Everything about your Articles

Operations

Companies

Everything about your Companies

Operations

Contacts

Everything about your contacts

Operations

Conversations

Everything about your Conversations

Operations

Data Attributes

Everything about your Data Attributes

Operations

Data Events

Everything about your Data Events

Operations

Data Export

Everything about your Data Exports

Operations

Help Center

Everything about your Help Center

Operations

Messages

Everything about your messages

Operations

News

Everything about your News

Operations

Notes

Everything about your Notes

Operations

Segments

Everything about your Segments

Operations

Subscription Types

Everything about subscription types

Operations

Switch

Everything about Switch

Operations

Tags

Everything about tags

Operations

Teams

Everything about your Teams

Operations

Ticket Type Attributes

Everything about your ticket type attributes

Operations

Ticket Types

Everything about your ticket types

Operations

Tickets

Everything about your tickets

Operations

Visitors

Everything about your Visitors

Operations

Models

Update Ticket Type Request Payload

The request payload for updating a ticket type. You can copy the icon property for your ticket type from Twemoji Cheatsheet

namestring

The name of the ticket type.

Example: "Bug"
descriptionstring

The description of the ticket type.

Example: "A bug has been occured"
iconstring

The icon of the ticket type.

Default "🎟️"
Example: "🐞"
archivedboolean

The archived status of the ticket type.

Example: false
is_internalboolean

Whether the tickets associated with this ticket type are intended for internal use only or will be shared with customers. This is currently a limited attribute.

Default false
Example: false
{
  "name": "Bug",
  "description": "A bug has been occured",
  "icon": "🐞",
  "archived": false,
  "is_internal": false
}

Update Visitor Request Payload

Update an existing visitor.

Any of:

Update an existing visitor.

idstringrequired

A unique identified for the visitor which is given by Intercom.

Example: "8a88a590-e"
user_idstring

A unique identified for the visitor which is given by you.

Example: "123"
namestring

The visitor's name.

Example: "Christian Bale"
custom_attributesobject

The custom attributes which are set for the visitor.

Example: {"paid_subscriber":true,"monthly_spend":155.5,"team_mates":9}
{
  "id": "8a88a590-e",
  "user_id": "123",
  "name": "Christian Bale",
  "custom_attributes": {
    "paid_subscriber": true,
    "monthly_spend": 155.5,
    "team_mates": 9
  }
}

Visitor

Visitors are useful for representing anonymous people that have not yet been identified. They usually represent website visitors. Visitors are not visible in Intercom platform. The Visitors resource provides methods to fetch, update, convert and delete.

typestring

Value is 'visitor'

Default "visitor"
Example: "visitor"
idstring

The Intercom defined id representing the Visitor.

Example: "530370b477ad7120001d"
user_idstring

Automatically generated identifier for the Visitor.

Example: "8a88a590-e1c3-41e2-a502-e0649dbf721c"
anonymousboolean

Identifies if this visitor is anonymous.

Example: false
emailstring(email)

The email of the visitor.

Example: "jane.doe@example.com"
phonestring or null

The phone number of the visitor.

Example: "555-555-5555"
namestring or null

The name of the visitor.

Example: "Jane Doe"
pseudonymstring or null

The pseudonym of the visitor.

Example: "Red Duck from Dublin"
avatarobject
app_idstring

The id of the app the visitor is associated with.

Example: "hfi1bx4l"
companiesobject
location_dataobject
las_request_atinteger

The time the Lead last recorded making a request.

Example: 1663597260
created_atinteger

The time the Visitor was added to Intercom.

Example: 1663597223
remote_created_atinteger

The time the Visitor was added to Intercom.

Example: 1663597223
signed_up_atinteger

The time the Visitor signed up for your product.

Example: 1663597223
updated_atinteger

The last time the Visitor was updated.

Example: 1663597260
session_countinteger

The number of sessions the Visitor has had.

Example: 1
social_profilesobject
owner_idstring or null

The id of the admin that owns the Visitor.

Example: "5169261"
unsubscribed_from_emailsboolean

Whether the Visitor is unsubscribed from emails.

Example: false
marked_email_as_spamboolean

Identifies if this visitor has marked an email as spam.

Example: false
has_hard_bouncedboolean

Identifies if this visitor has had a hard bounce.

Example: false
tagsobject
segmentsobject
custom_attributesobject

The custom attributes you have set on the Visitor.

referrerstring or null

The referer of the visitor.

Example: "https://www.google.com/"
utm_campaignstring or null

The utm_campaign of the visitor.

Example: "intercom-link"
utm_contentstring or null

The utm_content of the visitor.

Example: "banner"
utm_mediumstring or null

The utm_medium of the visitor.

Example: "email"
utm_sourcestring or null

The utm_source of the visitor.

Example: "Intercom"
utm_termstring or null

The utm_term of the visitor.

Example: "messenger"
do_not_trackboolean or null

Identifies if this visitor has do not track enabled.

Example: false
{
  "type": "visitor",
  "id": "530370b477ad7120001d",
  "user_id": "8a88a590-e1c3-41e2-a502-e0649dbf721c",
  "anonymous": false,
  "email": "jane.doe@example.com",
  "phone": "555-555-5555",
  "name": "Jane Doe",
  "pseudonym": "Red Duck from Dublin",
  "avatar": {
    "type": "avatar",
    "image_url": "https://example.com/avatar.png"
  },
  "app_id": "hfi1bx4l",
  "companies": {
    "type": "company.list",
    "companies": [ … ]
  },
  "location_data": {
    "type": "location_data",
    "city_name": "Dublin",
    "continent_code": "EU",
    "country_code": "IRL",
    "country_name": "Ireland",
    "postal_code": "D02 N960",
    "region_name": "Leinster",
    "timezone": "Europe/Dublin"
  },
  "las_request_at": 1663597260,
  "created_at": 1663597223,
  "remote_created_at": 1663597223,
  "signed_up_at": 1663597223,
  "updated_at": 1663597260,
  "session_count": 1,
  "social_profiles": {
    "type": "social_profile.list",
    "social_profiles": [ … ]
  },
  "owner_id": "5169261",
  "unsubscribed_from_emails": false,
  "marked_email_as_spam": false,
  "has_hard_bounced": false,
  "tags": {
    "type": "tag.list",
    "tags": [ … ]
  },
  "segments": {
    "type": "segment.list",
    "segments": [ … ]
  },
  "custom_attributes": {
    "property1": "string",
    "property2": "string"
  },
  "referrer": "https://www.google.com/",
  "utm_campaign": "intercom-link",
  "utm_content": "banner",
  "utm_medium": "email",
  "utm_source": "Intercom",
  "utm_term": "messenger",
  "do_not_track": false
}