The intercom API reference.
Intercom API (2.9)
Download OpenAPI description
Overview
URL
License
Languages
Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/
Update Ticket Type Request Payload
The request payload for updating a ticket type. You can copy the icon
property for your ticket type from Twemoji Cheatsheet
{ "name": "Bug", "description": "A bug has been occured", "icon": "🐞", "archived": false, "is_internal": false }
Update Visitor Request Payload
Update an existing visitor.
Any of:
Update an existing visitor.
A unique identified for the visitor which is given by Intercom.
Example: "8a88a590-e"
{ "id": "8a88a590-e", "user_id": "123", "name": "Christian Bale", "custom_attributes": { "paid_subscriber": true, "monthly_spend": 155.5, "team_mates": 9 } }
Visitor
Visitors are useful for representing anonymous people that have not yet been identified. They usually represent website visitors. Visitors are not visible in Intercom platform. The Visitors resource provides methods to fetch, update, convert and delete.
Automatically generated identifier for the Visitor.
Example: "8a88a590-e1c3-41e2-a502-e0649dbf721c"
{ "type": "visitor", "id": "530370b477ad7120001d", "user_id": "8a88a590-e1c3-41e2-a502-e0649dbf721c", "anonymous": false, "email": "jane.doe@example.com", "phone": "555-555-5555", "name": "Jane Doe", "pseudonym": "Red Duck from Dublin", "avatar": { "type": "avatar", "image_url": "https://example.com/avatar.png" }, "app_id": "hfi1bx4l", "companies": { "type": "company.list", "companies": [ … ] }, "location_data": { "type": "location_data", "city_name": "Dublin", "continent_code": "EU", "country_code": "IRL", "country_name": "Ireland", "postal_code": "D02 N960", "region_name": "Leinster", "timezone": "Europe/Dublin" }, "las_request_at": 1663597260, "created_at": 1663597223, "remote_created_at": 1663597223, "signed_up_at": 1663597223, "updated_at": 1663597260, "session_count": 1, "social_profiles": { "type": "social_profile.list", "social_profiles": [ … ] }, "owner_id": "5169261", "unsubscribed_from_emails": false, "marked_email_as_spam": false, "has_hard_bounced": false, "tags": { "type": "tag.list", "tags": [ … ] }, "segments": { "type": "segment.list", "segments": [ … ] }, "custom_attributes": { "property1": "string", "property2": "string" }, "referrer": "https://www.google.com/", "utm_campaign": "intercom-link", "utm_content": "banner", "utm_medium": "email", "utm_source": "Intercom", "utm_term": "messenger", "do_not_track": false }