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Update Ticket Type Attribute Request Payload

Intercom API (2.9)

The intercom API reference.

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api.intercom.io.json
api.intercom.io.yaml
Overview
URL

https://developers.intercom.com

License

MIT

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The production API server

https://api.intercom.io/

The european API server

https://api.eu.intercom.io/

The australian API server

https://api.au.intercom.io/

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Ticket Type Attributes

Everything about your ticket type attributes

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Ticket Types

Everything about your ticket types

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Tickets

Everything about your tickets

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Everything about your Visitors

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Models

Update Ticket Request Payload

You can update a Ticket

ticket_attributesobject

The attributes set on the ticket.

Example: {"_default_title_":"example","_default_description_":"having a problem"}
statestring

The state of the ticket.

Enum"in_progress""waiting_on_customer""resolved"
Example: "submitted"
is_sharedboolean

Specify whether the ticket is visible to users.

Example: true
assignmentobject
{
  "ticket_attributes": {
    "_default_title_": "example",
    "_default_description_": "having a problem"
  },
  "state": "submitted",
  "is_shared": true,
  "assignment": {
    "admin_id": "123",
    "assignee_id": "123"
  }
}

Update Ticket Type Attribute Request Payload

You can update a Ticket Type Attribute

namestring

The name of the ticket type attribute

Example: "Bug Priority"
descriptionstring

The description of the attribute presented to the teammate or contact

Example: "Priority level of the bug"
required_to_createboolean

Whether the attribute is required to be filled in when teammates are creating the ticket in Inbox.

Default false
Example: false
required_to_create_for_contactsboolean

Whether the attribute is required to be filled in when contacts are creating the ticket in Messenger.

Default false
Example: false
visible_on_createboolean

Whether the attribute is visible to teammates when creating a ticket in Inbox.

Default true
Example: true
visible_to_contactsboolean

Whether the attribute is visible to contacts when creating a ticket in Messenger.

Default true
Example: true
multilineboolean

Whether the attribute allows multiple lines of text (only applicable to string attributes)

Example: false
list_itemsstring

A comma delimited list of items for the attribute value (only applicable to list attributes)

Example: "Low Priority,Medium Priority,High Priority"
allow_multiple_valuesboolean

Whether the attribute allows multiple files to be attached to it (only applicable to file attributes)

Example: false
archivedboolean

Whether the attribute should be archived and not shown during creation of the ticket (it will still be present on previously created tickets)

Example: false
{
  "name": "Bug Priority",
  "description": "Priority level of the bug",
  "required_to_create": false,
  "required_to_create_for_contacts": false,
  "visible_on_create": true,
  "visible_to_contacts": true,
  "multiline": false,
  "list_items": "Low Priority,Medium Priority,High Priority",
  "allow_multiple_values": false,
  "archived": false
}

Update Ticket Type Request Payload

The request payload for updating a ticket type. You can copy the icon property for your ticket type from Twemoji Cheatsheet

namestring

The name of the ticket type.

Example: "Bug"
descriptionstring

The description of the ticket type.

Example: "A bug has been occured"
iconstring

The icon of the ticket type.

Default "🎟️"
Example: "🐞"
archivedboolean

The archived status of the ticket type.

Example: false
is_internalboolean

Whether the tickets associated with this ticket type are intended for internal use only or will be shared with customers. This is currently a limited attribute.

Default false
Example: false
{
  "name": "Bug",
  "description": "A bug has been occured",
  "icon": "🐞",
  "archived": false,
  "is_internal": false
}