$ curl \"https://api.intercom.io/conversations?order=desc&sort=updated_at" \
-H 'Authorization:Bearer <Your access token>' \
-H 'Accept:application/json'
HTTP/1.1 200 OK
{
"type": "conversation.list",
"conversations": [
{
"type": "conversation",
"id": "1911149811",
"created_at": 1539897198,
"updated_at": 1540393270,
"source": {
"attachments": [],
"author": {
"id": "5bc8f7421ae2d96695c18a",
"type": "lead"
},
"body": "<p>Hi</p>",
"delivered_as": "customer_initiated",
"id": "269650473",
"subject": "",
"type": "conversation",
"url": "https://intercom-survey-app.glitch.me/"
},
"contacts": [
{
"id": "5bc8f7ae2d96695c18a",
"type": "lead"
}
],
"teammates": [
{
"id": "814860",
"type": "admin",
"name": "Mark Strong",
"email": "[email protected]"
}
],
"admin_assignee_id": "814860",
"team_assignee_id": null,
"custom_attributes": {
"issue_type": "Billing",
"priority": "High"
},
"topics": {
"type": "topic.list",
"topics": [
{
"type": "topic"
"name": "Example Topic 1",
"id": 839
}
],
"total_count": 1
},
"open": true,
"state": "open",
"read": true,
"waiting_since": 64654125776
"snoozed_until": null,
"tags": {
"tags": [],
"type": "tag.list",
},
"first_contact_reply": {
"created_at": 1539897198
"type": "conversation",
"url": "https://intercom-survey-app.glitch.me/"
},
"priority": "not_priority",
"sla_applied": {
"sla_name": "VIP customer <5m",
"sla_status": "missed",
},
"conversation_rating": {
"created_at": null,
"contact": {
"id": null,
"type": null
},
"rating": null,
"remark": null,
"teammate": {
"id": null,
"type": null,
"name": null,
"email": null
}
},
"statistics": {
"time_to_assignment": 2310,
"time_to_admin_reply": 2408,
"time_to_first_close": 4915 ,
"time_to_last_close": 5125,
"median_time_to_reply": 321,
"first_contact_reply_at": 1539897200,
"first_assignment_at": 1539897200,
"first_admin_reply_at": 1539897200,
"first_close_at": 1539897200,
"last_assignment_at": 1539897200,
"last_assignment_admin_reply_at": 1539897200,
"last_contact_reply_at": 1539897200,
"last_admin_reply_at": 1539897200,
"last_close_at": 1539897200,
"last_closed_by": {
"type": "admin",
"id": "325432652",
"name": "Tom Smith",
"email": "[email protected]"
},
"count_reopens": 3,
"count_assignments": 2,
"count_conversation_parts": 67
},
# list of conversaionts
],
"pages": {
"next": "https://api.intercom.io/conversations?per_page=20&page=2",
"page": 1,
"per_page": 20,
"total_pages": 77,
"type": "pages"
}
}
intercom.conversations.find_all(:type => 'admin', :id => 25, :open => true)
<?php
$intercom->conversations->getConversations([
"type" => "admin",
"admin_id" => "891290",
"open" => false
]);
?>
Map<String, String> params = Maps.newHashMap();
params.put("type", "admin");
params.put("admin_id", "1");
ConversationCollection conversations = Conversation.list(params);
while (conversations.hasNext()) {
Conversation conversation = conversations.next();
}
You can fetch a list of all conversations.
Request Query Parameters
Parameter | Type | Required? | Description |
|---|---|---|---|
order | String | No | Return the conversations in ascending ( |
sort | String | No | Return the conversation sorted by their |
Conversations not showing with waiting_since sorting
If a teammate was the last person to reply, or the conversation is closed, then those conversations will not show up on this list. This is to ensure you have an easy way of identifying and prioritizing those customers who have been waiting longest.
Response
A paginated list of Conversations is returned, without the conversation_parts object.
Retrieving Conversation Parts
You must retrieve a single conversation using the conversation's
idto return a conversation with theconversation_partarray and objects included.