The intercom API reference.
Intercom API (2.11)
https://api.intercom.io/
https://api.eu.intercom.io/
https://api.au.intercom.io/
Conversation Parts
A list of Conversation Part objects for each part message in the conversation. This is only returned when Retrieving a Conversation, and ignored when Listing all Conversations. There is a limit of 500 parts.
A list of Conversation Part objects for each part message in the conversation. This is only returned when Retrieving a Conversation, and ignored when Listing all Conversations. There is a limit of 500 parts.
Always conversation_part
The message body, which may contain HTML. For Twitter, this will show a generic message regarding why the body is obscured.
The time the conversation part was created.
The last time the conversation part was updated.
The time the user was notified with the conversation part.
The object who initiated the conversation, which can be a Contact, Admin or Team. Bots and campaigns send messages on behalf of Admins or Teams. For Twitter, this will be blank.
A list of attachments for the part.
The external id of the conversation part
{ "type": "conversation_part.list", "conversation_parts": [ { … } ], "total_count": 2 }
Conversation Rating
The Conversation Rating object which contains information on the rating and/or remark added by a Contact and the Admin assigned to the conversation.
An optional field to add a remark to correspond to the number rating
The time the rating was requested in the conversation being rated.
reference to contact object
The unique identifier for the contact which is given by Intercom.
{ "rating": 5, "remark": "", "created_at": 1671028894, "contact": { "type": "contact", "id": "5ba682d23d7cf92bef87bfd4", "external_id": "f3b87a2e09d514c6c2e79b9a" }, "teammate": { "type": "contact", "id": "1a2b3c" } }