The author that wrote or triggered the part. Can be a bot, admin, team or user.
{ "type": "admin", "id": "274", "name": "Operator", "email": "operator+abcd1234@intercom.io" }
URL
License
The intercom API reference.
https://api.intercom.io/
https://api.eu.intercom.io/
https://api.au.intercom.io/
A list of Ticket Part objects for each note and event in the ticket. There is a limit of 500 parts.
A list of Ticket Part objects for each ticket. There is a limit of 500 parts.
The message body, which may contain HTML.
The previous state of the ticket.
The state of the ticket.
The time the ticket part was created.
The last time the ticket part was updated.
The author that wrote or triggered the part. Can be a bot, admin, team or user.
A list of attachments for the part.
{ "type": "ticket_part.list", "ticket_parts": [ { … } ], "total_count": 2 }
A Ticket Part representing a note, comment, or quick_reply on a ticket
The author that wrote or triggered the part. Can be a bot, admin, team or user.
{ "type": "ticket_part", "id": "3", "part_type": "note", "body": "<p>Okay!</p>", "created_at": 1663597223, "updated_at": 1663597260, "author": { "type": "admin", "id": "274", "name": "Operator", "email": "operator+abcd1234@intercom.io" }, "attachments": [ { … } ], "redacted": false }