The author that wrote or triggered the part. Can be a bot, admin, team or user.
{ "type": "admin", "id": "274", "name": "Operator", "email": "operator+abcd1234@intercom.io" }
Intercom API (2.11)
The intercom API reference.
Download OpenAPI description
Overview
URL
License
Languages
Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/
Ticket Parts
A list of Ticket Part objects for each note and event in the ticket. There is a limit of 500 parts.
A list of Ticket Part objects for each ticket. There is a limit of 500 parts.
The message body, which may contain HTML.
Example: "<p>Okay!</p>"
The previous state of the ticket.
Enum"submitted""in_progress""waiting_on_customer""resolved"
Example: "submitted"
The state of the ticket.
Enum"submitted""in_progress""waiting_on_customer""resolved"
Example: "submitted"
The time the ticket part was created.
Example: 1663597223
The last time the ticket part was updated.
Example: 1663597260
The author that wrote or triggered the part. Can be a bot, admin, team or user.
A list of attachments for the part.
{ "type": "ticket_part.list", "ticket_parts": [ { … } ], "total_count": 2 }
A Ticket Part representing a note, comment, or quick_reply on a ticket
A Ticket Part representing a note, comment, or quick_reply on a ticket
The author that wrote or triggered the part. Can be a bot, admin, team or user.
{ "type": "ticket_part", "id": "3", "part_type": "note", "body": "<p>Okay!</p>", "created_at": 1663597223, "updated_at": 1663597260, "author": { "type": "admin", "id": "274", "name": "Operator", "email": "operator+abcd1234@intercom.io" }, "attachments": [ { … } ], "redacted": false }