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Part type - conversation_...

Part type - conversation_sla_applied_by_rule

Contains details about SLA applied by modern Operator workflows for conversation part type conversation_sla_applied_by_rule.

sla_namestring

Name of the SLA that was applied

Example:"Premium SLA"
sla_definitionobject

Target times configured for the SLA (in seconds)

{
  "sla_name": "Premium SLA",
  "sla_definition": {
    "first_reply_time": 300,
    "next_reply_time": 600,
    "resolution_time": 3600,
    "time_to_close": 7200
  }
}