Merge preview reassignments

REST API Reference

Two counts per object type — from, how many are on the source contact and would move to the surviving contact, and into, how many the surviving contact already has. Only types with reassignments are included, and both counts are always present on a type that is included.

conversationsobject

Distinct non-ticket conversations, counting both conversations the contact owns and conversations it participates in. Tickets are excluded here and reported separately under tickets.

ticketsobject

Tickets, meaning conversations of any ticket type. Counted separately from conversations so a single conversation is never counted twice.

phone_callsobject

Phone calls. Present only for phone-channel merges (phone lead or phone user).

tagsobject

Tags. from counts only tags the surviving contact does not already have.

notesobject

Notes attached to the contact.

{
  "conversations": {
    "from": 12,
    "into": 5
  },
  "tickets": {
    "from": 2,
    "into": 1
  },
  "phone_calls": {
    "from": 1,
    "into": 0
  },
  "tags": {
    "from": 3,
    "into": 4
  },
  "notes": {
    "from": 2,
    "into": 6
  }
}