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Part type - conversation_...

Part type - conversation_sla_paused

Contains SLA status at the moment of pausing for conversation part type conversation_sla_paused.

sla_namestring

Name of the SLA being paused

Example:"Premium SLA"
current_sla_statusstring

Overall SLA status at pause time

Enum:"active""hit""missed""canceled"
Example:"active"
sla_statesobject

Status of all SLA targets at pause time

Example:
{
  "first_reply_time": {
    "status": "paused",
    "seconds_remaining": 3600
  },
  "time_to_close": {
    "status": "paused",
    "seconds_remaining": 7200
  }
}
{
  "sla_name": "Premium SLA",
  "current_sla_status": "active",
  "sla_states": {
    "first_reply_time": { … },
    "time_to_close": { … }
  }
}