Part type - conversation_sla_target_missed | Intercom and Fin Developer Platform

REST API Reference

Part type - conversation_sla_target_missed

Contains complete status of all SLA targets when a breach occurs for conversation part type conversation_sla_target_missed.

sla_namestring

Name of the SLA

Example:"HandleConversation"

sla_target_typestring

Which specific target was missed

Enum:"first_reply_time""next_reply_time""resolution_time""time_to_close"

Example:"first_reply_time"

current_sla_statusstring

Overall SLA status

Enum:"hit""missed""active""paused""canceled"

Example:"missed"

sla_statesobject

Status of all SLA targets at the time of breach

Example:

{
  "first_reply_time": {
    "status": "missed",
    "seconds_remaining": null
  },
  "time_to_close": {
    "status": "active",
    "seconds_remaining": 210
  }
}

{
  "sla_name": "HandleConversation",
  "sla_target_type": "first_reply_time",
  "current_sla_status": "missed",
  "sla_states": {
    "first_reply_time": { … },
    "time_to_close": { … }
  }
}