Activity Log Metadata

Additional data provided about Admin activity.

sign_in_method
string or null

The way the admin signed in.

external_id
string or null

The unique identifier for the contact which is provided by the Client.

away_mode
boolean or null

The away mode status which is set to true when away and false when returned.

away_status_reason
string or null

The reason the Admin is away.

reassign_conversations
boolean or null

Indicates if conversations should be reassigned while an Admin is away.

source
string or null

The action that initiated the status change.

auto_changed
string or null

Indicates if the status was changed automatically or manually.

update_by
integer or null

The ID of the Admin who initiated the activity.

update_by_name
string or null

The name of the Admin who initiated the activity.

{ "sign_in_method": "email_password", "external_id": "f3b87a2e09d514c6c2e79b9a", "away_mode": true, "away_status_reason": "😌 On a break", "reassign_conversations": false, "source": "admin update from web - Admin id: 93", "auto_changed": false, "update_by": 93, "update_by_name": "Joe Bloggs" }