Update Ticket Request Payload

REST API Reference

You can update a Ticket

ticket_attributesobject

The attributes set on the ticket.

Example:

{
  "_default_title_": "example",
  "_default_description_": "having a problem"
}

ticket_state_idstring

The ID of the ticket state associated with the ticket type.

Example:"123"

company_idstring

The ID of the company that the ticket is associated with. The unique identifier for the company which is given by Intercom. Set to nil to remove company.

Example:"5f4d3c1c-7b1b-4d7d-a97e-6095715c6632"

openboolean

Specify if a ticket is open. Set to false to close a ticket. Closing a ticket will also unsnooze it.

Example:true

is_sharedboolean

Specify whether the ticket is visible to users.

Example:true

snoozed_untilinteger, (timestamp)

The time you want the ticket to reopen.

Example:1673609604

admin_idinteger

The ID of the admin performing ticket update. Needed for workflows execution and attributing actions to specific admins.

Example:123

assignee_idstring

The ID of the admin or team to which the ticket is assigned. Set this 0 to unassign it.

Example:"123"

{
  "ticket_attributes": {
    "_default_title_": "example",
    "_default_description_": "having a problem"
  },
  "ticket_state_id": "123",
  "company_id": "5f4d3c1c-7b1b-4d7d-a97e-6095715c6632",
  "open": true,
  "is_shared": true,
  "snoozed_until": 1673609604,
  "admin_id": 123,
  "assignee_id": "123"
}