The Intercom API reference.
URL https://developers.intercom.com
License MIT
The Intercom API reference.
With the AI Content APIs, you can create and manage External Pages and Content Import Sources for your Fin Content Library.
External Pages are pages that you want Fin to be able to answer questions about. The API for External Pages is a great way to ingest into your Fin Content Library pages that are not publicly accessible and hence can't be crawled by Intercom.
Content Import Sources are the sources of those pages, and they are used to determine the default audience for the pages (configured via the UI). You should create a Content Import Source for each source of External Pages that you want to ingest into your Fin Content Library.
You can then iterate through the content from that source via its API and POST it to the External Pages endpoint. That endpoint has an external_id parameter which allows you to specify the identifier from the source. The endpoint will then either create a new External Page or update an existing one as appropriate.",
The type of the conversation part that started this conversation. Can be Contact, Admin, Campaign, Automated or Operator initiated.
This includes conversation, email, facebook, instagram, phone_call, phone_switch, push, sms, twitter and whatsapp.
The conversation's initiation type. Possible values are customer_initiated, campaigns_initiated (legacy campaigns), operator_initiated (Custom bot), automated (Series and other outbounds with dynamic audience message) and admin_initiated (fixed audience message, ticket initiated by an admin, group email).
Optional. The message subject. For Twitter, this will show a generic message regarding why the subject is obscured.
The message body, which may contain HTML. For Twitter, this will show a generic message regarding why the body is obscured.
The object who initiated the conversation, which can be a Contact, Admin or Team. Bots and campaigns send messages on behalf of Admins or Teams. For Twitter, this will be blank.
The URL where the conversation was started. For Twitter, Email, and Bots, this will be blank.
{ "type": "conversation", "id": "3", "delivered_as": "operator_initiated", "subject": "", "body": "<p>Hey there!</p>", "author": { "type": "admin", "id": "274", "name": "Operator", "email": "operator+abcd1234@intercom.io" }, "attachments": [ { … } ], "url": null, "redacted": false }
A Statistics object containing all information required for reporting, with timestamps and calculated metrics.
Duration until last assignment before first admin reply. In seconds.
Duration until first admin reply. Subtracts out of business hours. In seconds.
Duration until conversation was closed first time. Subtracts out of business hours. In seconds.
Duration until conversation was closed last time. Subtracts out of business hours. In seconds.
Median based on all admin replies after a contact reply. Subtracts out of business hours. In seconds.
Time of first text conversation part from a contact.
Time of first assignment after first_contact_reply_at.
Time of first admin reply after first_contact_reply_at.
Time of first close after first_contact_reply_at.
Time of last assignment after first_contact_reply_at.
Time of first admin reply since most recent assignment.
Time of the last conversation part from a contact.
Time of the last conversation part from an admin.
The last admin who closed the conversation. Returns a reference to an Admin object.
{ "type": "conversation_statistics", "time_to_assignment": 2310, "time_to_admin_reply": 2310, "time_to_first_close": 2310, "time_to_last_close": 2310, "median_time_to_reply": 2310, "first_contact_reply_at": 1663597233, "first_assignment_at": 1663597233, "first_admin_reply_at": 1663597233, "first_close_at": 1663597233, "last_assignment_at": 1663597233, "last_assignment_admin_reply_at": 1663597233, "last_contact_reply_at": 1663597233, "last_admin_reply_at": 1663597233, "last_close_at": 1663597233, "last_closed_by_id": "c3po", "count_reopens": 1, "count_assignments": 1, "count_conversation_parts": 1, "assigned_team_first_response_time_by_team": [ { … } ] }