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Conversation Rating

Conversation Rating

The Conversation Rating object which contains information on the rating and/or remark added by a Contact and the Admin assigned to the conversation.

ratinginteger

The rating, between 1 and 5, for the conversation.

Example:5
remarkstring

An optional field to add a remark to correspond to the number rating

Example:""
created_atinteger, (date-time)

The time the rating was requested in the conversation being rated.

Example:1671028894
updated_atinteger, (date-time)

The time the rating was last updated.

Example:1671028894
contactobject(Contact Reference)

reference to contact object

teammateobject(Reference)

reference to another object

{
  "rating": 5,
  "remark": "",
  "created_at": 1671028894,
  "updated_at": 1671028894,
  "contact": {
    "type": "contact",
    "id": "5ba682d23d7cf92bef87bfd4",
    "external_id": "70"
  },
  "teammate": {
    "type": "contact",
    "id": "1a2b3c"
  }
}