The Intercom API reference.
URL https://developers.intercom.com
License MIT
The Intercom API reference.
With the AI Content APIs, you can create and manage External Pages and Content Import Sources for your Fin Content Library.
External Pages are pages that you want Fin to be able to answer questions about. The API for External Pages is a great way to ingest into your Fin Content Library pages that are not publicly accessible and hence can't be crawled by Intercom.
Content Import Sources are the sources of those pages, and they are used to determine the default audience for the pages (configured via the UI). You should create a Content Import Source for each source of External Pages that you want to ingest into your Fin Content Library.
You can then iterate through the content from that source via its API and POST it to the External Pages endpoint. That endpoint has an external_id parameter which allows you to specify the identifier from the source. The endpoint will then either create a new External Page or update an existing one as appropriate.",
A list of Conversation Part objects for each part message in the conversation. This is only returned when Retrieving a Conversation, and ignored when Listing all Conversations. There is a limit of 500 parts.
A list of Conversation Part objects for each part message in the conversation. This is only returned when Retrieving a Conversation, and ignored when Listing all Conversations. There is a limit of 500 parts.
{ "type": "conversation_part.list", "conversation_parts": [ { … } ], "total_count": 2 }
The Conversation Rating object which contains information on the rating and/or remark added by a Contact and the Admin assigned to the conversation.
The time the rating was requested in the conversation being rated.
{ "rating": 5, "remark": "", "created_at": 1671028894, "contact": { "type": "contact", "id": "5ba682d23d7cf92bef87bfd4", "external_id": "f3b87a2e09d514c6c2e79b9a" }, "teammate": { "type": "contact", "id": "1a2b3c" } }