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Update Conversation Request

Intercom API (2.12)

The Intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL https://developers.intercom.com
License MIT
Languages
Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/

Admins

Everything about your Admins

Operations

AI Content

With the AI Content APIs, you can create and manage External Pages and Content Import Sources for your Fin Content Library.

 

External Pages are pages that you want Fin to be able to answer questions about. The API for External Pages is a great way to ingest into your Fin Content Library pages that are not publicly accessible and hence can't be crawled by Intercom.

 

Content Import Sources are the sources of those pages, and they are used to determine the default audience for the pages (configured via the UI). You should create a Content Import Source for each source of External Pages that you want to ingest into your Fin Content Library.

 

You can then iterate through the content from that source via its API and POST it to the External Pages endpoint. That endpoint has an external_id parameter which allows you to specify the identifier from the source. The endpoint will then either create a new External Page or update an existing one as appropriate.",

Operations

Articles

Everything about your Articles

Operations

Companies

Everything about your Companies

Operations

Contacts

Everything about your contacts

Operations

Conversations

Everything about your Conversations

Operations

Data Attributes

Everything about your Data Attributes

Operations

Data Events

Everything about your Data Events

Operations

Data Export

Everything about your Data Exports

Operations

Help Center

Everything about your Help Center

Operations

Messages

Everything about your messages

Operations

News

Everything about your News

Operations

Notes

Everything about your Notes

Operations

Segments

Everything about your Segments

Operations

Subscription Types

Everything about subscription types

Operations

Switch

Everything about Switch

Operations

Tags

Everything about tags

Operations

Teams

Everything about your Teams

Operations

Ticket States

Everything about your ticket states

Operations

Ticket Type Attributes

Everything about your ticket type attributes

Operations

Ticket Types

Everything about your ticket types

Operations

Tickets

Everything about your tickets

Operations

Visitors

Everything about your Visitors

Operations

Models

Create Content Import Source Payload

You can modify a Content Import Source of your Fin Content Library.

sync_behaviorstringrequired

If you intend to create or update External Pages via the API, this should be set to api. You can not change the value to or from api.

Enum"api""automated""manual"
Example: "api"
statusstring

The status of the content import source.

Default "active"
Enum"active""deactivated"
Example: "active"
urlstringrequired

The URL of the content import source. This may only be different from the existing value if the sync behavior is API.

Example: "https://help.example.com"
{
  "sync_behavior": "api",
  "status": "active",
  "url": "https://help.example.com"
}

Update Conversation Request

Payload of the request to update a conversation

readboolean

Mark a conversation as read within Intercom.

Example: true
custom_attributesobject(Custom Attributes)

An object containing the different custom attributes associated to the conversation as key-value pairs. For relationship attributes the value will be a list of custom object instance models.

{
  "read": true,
  "custom_attributes": {
    "property1": "string",
    "property2": "string"
  }
}

Update Data Attribute Request

archivedboolean

Whether the attribute is to be archived or not.

Example: false
descriptionstring

The readable description you see in the UI for the attribute.

Example: "My Data Attribute Description"
optionsArray of strings

To create list attributes. Provide a set of hashes with value as the key of the options you want to make. data_type must be string.

Example: ["option1","option2"]
messenger_writableboolean

Can this attribute be updated by the Messenger

Example: false
{
  "archived": false,
  "description": "My Data Attribute Description",
  "options": [
    "option1",
    "option2"
  ],
  "messenger_writable": false
}